Sales Operations Business Partner, Hootsuite
CA$96.1-134.7k
Social media management tool
Be an early applicant
Social media management tool
1001+ employees
Be an early applicant
CA$96.1-134.7k
1001+ employees
Company mission
Hootsuite's mission is to empower organizations to build trust and deepen relationships through the power of social.
Role
Who you are
- Extensive relevant experience working in a Sales Operations role within a B2B sales organization, preferably Enterprise Software, SaaS, or Technology. Familiarity with Sales technologies (i.e. SFDC, Marketo, Gainsight, SalesLoft, LinkedIn Sales Navigator) is preferred. Bachelor degree in Business or other relevant field
- Expert understanding of all operations processes, corporate change management principles, methodologies, and tools. Strong project management experience
- Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
- Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
- Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
- Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished
- Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects
- Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
- Accountability: Holds self and others accountable to meet commitments
What the job involves
- We’re looking for a Sales Operations Business Partner to work directly with our global Sales leaders to identify, prioritize, and lead key projects and initiatives
- As a trusted partner to our Sales team you will develop a deep understanding of business opportunities and challenges, and collaborate with internal stakeholder teams in order to execute and deliver results that maximize business impact and improve the overall efficiency and execution of the global Sales organization
- Be a trusted advisor and consultant to the Sales Leadership Team by understanding global business and operational needs
- You will be responsible for consolidating insights and recommendations in order to influence strategic plans while ensuring alignment across all regions
- Execute on prioritized projects and initiatives for the global Sales leaders by identifying opportunities for high business impact; documenting business requirements and current state operational processes; validating and refining potential solutions through data analysis and stakeholder feedback; and delivering on the appropriate course of action
- Utilize deep Sales operations expertise in order to partner on key focus areas such as Go-To-Market, business and Sales operations planning, coverage optimization, demand management, forecasting, and performance management
- Lead collaborative, cross-functional projects and project teams with the broader Sales leadership team to negotiate stakeholder buy-in, keep initiatives on track, and report on status to leadership
- Hold and be accountable to ensure deadlines and quality of deliverables meet/exceed expectations
- Lead in the development and design of Sales supporting processes to align to business needs as well as to Sales operations process standards; champion the adoption and roll-out of Sales enablement activities
- Work closely with internal teams to prioritize technology requests from the Sales organization and drive successful adoption of existing and new tools
- Influence and partner with the wider Global Operations team by sharing feedback, requirements and best practices to ensure efficient operation of the Sales organization
Our take
Hootsuite is a leading social media management platform that’s been around since the early days of this now ballooning online sector. With over 18M customers, and used by over four fifths of the Fortune 1000 - including major players like Ikea, bumble, and JC Perrault - this giant is hugely competitive in the space. It’s a rapidly-changing market, however, and staying ahead is tough.
A push for acquisitions (including Sparkcentral and Heydey) comes as the company is broadening its remit to help customer service teams manage inquiries. This is an interesting step into a growing sector: customer service is going through a period of rapid development with the progress of chatbots and a major increase in the amount of digital communications.
Hootsuite's plans for an IPO didn't survive the tough economic conditions of 2022, and like many other tech companies it engaged in several rounds of layoffs across 2022 and into 2023, with over a third of its workforce made redundant. Following a change in leadership the company hopes to get back on course as the economy begins to recover.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
-26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2014
$60m
SERIES D
Aug 2013
$165m
SERIES B
Total funding: $246.9m
Company benefits
- 100% coverage on mental health-related treatments in North America. Culturally appropriate trauma counselling services
- A company-wide Wellness Week between July 5 to 12 where we can all “unplug” together
- Accidental death and dismemberment (AD&D) Insurance
- Dental Insurance
- Disability Insurance
- Employee Assistance Program
- Gym / Wellness Reimbursement ($55 per month)
- Gym Discount
- Health Insurance
- Life Insurance
- Maternity Leave
- PTO (Vacation / Personal Days) - 20 days. After your two year anniversary, you get an additional two days each year until you reach thirty days (six weeks) at your sixth anniversary
- Paternity Leave
- Sick Time (for individual employee and family members)
- Bereavement Leave
- Business Travel Insurance
- Company Phones
- Fertility Assistance (Coverage for fertility treatments and gender affirmation surgeries)
- Immigration Assistance
- Phone Bill Reimbursement ($50 per month)
- Remote Work
- 401k
- Employee Discount
- Pet Friendly Workplace
- RRSP Matching
- Volunteer Time Off
Company values
- Step Up - Show the world what it looks like to live and work by these guiding principles
- One Team - Make Hootsuite a place where we all feel safe, welcomed, valued, and empowered to do our best work together without compromising who we are
- Customer Obsessed - Focus relentlessly on helping our customers succeed
- Go Fast, Be Agile - Widen our competitive advantage by committing to speed and simplicity over perfection and complexity
- Play to Win - Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders
- Neighbors and Allies - Give back to our communities and be an ally
Company HQ
South Main, Vancouver, BC
Articles
Leadership
Ryan Holmes
(Board Member)Previously founded interactive agency Invoke Media, served on the Board of Directors for Ariztia, and after stepping back fro Hootsuite went on to found pre-seed fund LOI Venture.
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