Client Delivery Lead, Octopus Energy Group
Kraken Technologies
2+ days a week in office (Kreuzberg, Berlin)
Entech company
Posted today
Entech company
1001+ employees
Posted today
2+ days a week in office (Kreuzberg, Berlin)
1001+ employees
Company mission
Octopus Energy's mission is to speed the transition to a sustainable, low carbon future through renewable energy and technology whilst putting customers at the heart of everything they do.
Role
Who you are
- We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment
- To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation
- You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client
- We are looking for a logical thinker who has strong problem solving skills within an agile working framework
- Fluent English AND German required
- Technical mindset, experience in the energy supply sector and with customer journeys
- If you have an eye for detail, enjoy self learning and aren't afraid to "try and see" then this is the job for you
- Experience in managing technical product or projects
- Exceptional interpersonal skills
- Proficient in tools such as miro and office suite
- Experience from Octopus Operations is a plus
What the job involves
- You will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects
- The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects
- This is either migrating onto our Kraken platform or managing long term technology requirements
- They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs
- The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability
- They will bring technology, people and processes together to innovate improvements for our clients
- You will also support the client in adapting to ways of working that are aligned to Kraken’s development style
- You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client
- You will be managing the relationship with client counterparts (often product owners and business owners)
- You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
- Being the knowledge base of how Kraken works and how we deliver Kraken Platform
- Triaging incoming requests and communicating client priorities internally
- Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform
- Supporting the engineering team to deliver product features
- Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have
- This is a hands-on, individual contributor position. The role is European based and your projects could be run from any country, travel is expected as part of this role
- You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change
- Must quickly be able to grasp the technical capabilities and constraints of the Kraken platform
- Is an advocate for the continuous deployment approach we take at Kraken and champions building tech iteratively
- Supported by a fab team this is an independent role where success relies on you trusting your gut and taking initiative
- We need to get back to clients quickly. This is self managed - you should feel confident following up on actions, responding to the client and chasing the supporting team for answers in a timely manner
- Confident to communicate the Kraken way of thinking and to provide updates on feature developments
- Can lead meetings and drive forward the development strategy within your domain
- Can build supporting slides, gantt charts, flow diagrams to aid this
- Able to push back as well as champion client needs
Our take
According to Octopus, the energy industry in the UK is ruled by a handful of complacent companies peddling fossil fuels, pricing trickery, and poor customer service. Aiming to disrupt the status quo with sustainable energy, Octopus entered the market in 2016 and they now supply energy to millions of homes in a number of countries. Octopus has made a name for itself in energy circles largely because of its “Kraken” technology platform, which it claims is able to reroute energy from renewable sources around a network far more efficiently than competitors.
Octopus Energy further differentiates itself through its aspiration to make everything as easy as possible for consumers, from the simplicity of their bills and the fact that customers are not locked into a contract so they can leave at any time to offering customer service over email and social media at times that suit customers. They aim to make the eco‐friendly choice the easy choice, so all of their tariffs use 100% green electricity, while not being more expensive than their competitors' non-green tariffs.
They are continually creating innovative new products. For example, Octopus Tracker where prices changes daily to guarantee you get the market rate; Agile where the price changes every half hour to enable you to benefit from cheap electricity when the sun shines, the wind blows, and the networks are under-utilised. One of the current challenges they face is that their products are more complex than their competitors, given they use 1000x more data than traditional energy companies. They're exploring ways to explain to customers exactly how their products work.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
46% female employees
44% employee growth in 12 months
Company
Employee endorsements
Challenging work
"The work that I am doing is often quite difficult. I am constantly challenged and problem solving, which I find rewarding as it means I am always..."
Funding (last 2 of 6 rounds)
Dec 2023
$800m
GROWTH EQUITY VC
Jul 2022
$225m
GROWTH EQUITY VC
Total funding: $2.5bn
Company benefits
- Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you
- Flexi working environment
- Equity Options Scheme - you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success
- Unlimited paid time off policy
- Work from home opportunities
- Equity Option Scheme - Everyone owns part of what we’re building with shares
- Tech - We want to get the best out of our people and get that everyone is slightly different. Have a certain tech requirement? We’ll do our best to get it
- Money Coach - You may want to think about financial planning. The company has an arrangement with Octopus Money Coach. They offer the opportunity to talk with a professional coach
- Wellbeing - Need some calm in your life? We have 'Octopus Headspace Licences' available. Twice a week we have 45 Minute live yoga class open to all Octopus staff!
Company values
- Autonomy
- Empathy
- Innovation
- Impact
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Greg Jackson
(CEO)Previously Adviser at Ashcombe Advisers for 9 years and Non-Executive Director at Zopa for 7 years.
James Eddison
(CTO)Previously CEO at Claripoint for 7 years and CTO at Tangent Labs also for 7 years.
Stuart Jackson
(CFO)Previously Director of "Foundation" Business Unit at Barclaycard for 2 years and Chief of Staff, Secured Lending SBU at Barclays also for 2 years.
People progressing
Joined as Marketing Assistant, being promoted to Marketing Executive after 6 months and again to Junior Product and Marketing Manager after 7 months. After 8 months they became a full Product and Marketing Manager.
Joined as Senior Talent Partner, being promoted to Talent Manager after 1 year and again to Head of Talent Acquisition after 8 months.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Octopus Energy Group
- Unconscious Bias workshops for interviewers and hiring managers
- Octopus Energy Equality Foundation
- Partnership with the Saracens High School - inspiring future generations - https://www.saracens.com/powering-futures-together-saracens-high-school-octopus-energy/
- Octopus Energy Internships - https://octopus.energy/blog/ada-lovelace-tech-internship/
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