Customer Success Manager, Timescale
Growth
Stock options available
Scalable SQL for time-series data
Job no longer available
Scalable SQL for time-series data
101-200 employees
Job no longer available
Stock options available
101-200 employees
Company mission
To empower everyone to analyze the past, monitor the present and predict the future.
Role
Who you are
- 2-4 years of experience in a Customer Success, Business development, Onboarding, account/relationship Management, or similar role at a Saas Company
- Experience working with technical products is a plus
- Salesforce, Outreach, and Hubspot experience is preferred
- Experience collaborating with your internal Sales and/or support team to understand client needs and communicate product feedback
- Experience building and maintaining relationships, while working to mitigate churn and drive adoption and renewals
- Exceptional communication skills, highly organized, collaborative, and detail-oriented
- Empathetic, positive attitude with a desire to help our customers reach their goals: you’re passionate about making our customers look good!
- Curiosity and the desire to learn and practically apply newly acquired skills
- Results-driven mentality, with a bias for speed and action
- Ability to work well independently and remotely
What the job involves
- As a Customer Success Manager, you will partner with our emerging customers to drive Timescale adoption and retention by engaging customers and advocating on their behalf, as well as demonstrate ongoing value customized for customers’ needs
- This critical function is responsible for onboarding new customers, driving ongoing adoption, and ensuring long-term success and expansion
- You will act as the “face” of Timescale to our customers, with your days spent uncovering new ways to help them do amazing things with technology and continue on their time-series journey
- This is an exciting opportunity to join a fast-growing startup and make a big difference in our customers' success now and in the future
- Drive conversion, feature adoption, retention, and expansion among our most valuable customers by understanding their business needs, defining success criteria, and helping them achieve their goals
- Develop and evolve communication cadences with customers to stay in-the-know about adoption trends, sentiment, and overall account health
- Uncovering opportunities for deeper engagement expansion opportunities
- Motivate customers to act as Timescale advocates (e.g., securing testimonials, case studies, and other references)
- Collaborate closely with cross-functional teams to support trial customers, conversions, and expansion opportunities (e.g., engineering, product, marketing, etc.)
- Act as the voice of the customer to provide actionable feedback to the other teams regarding product and service improvements
- Work with accounts of all sizes, from our largest customers to up-and-coming startups
Our take
Timescale helps developers and businesses manage and analyze big data sets that power large-scale operations. It offers this through TimescaleDB, its own open-source time-series SQL database which, unlike many competitors, is built with PostgreSQL. The product’s broad client applications include finance, logistics, and space.
Timescale landed $110 million in Series C investment in 2022, and became a unicorn at a valuation of over $1 billion. This signifies Timescale’s thriving business on top of the explosive rise of time-series data - the fastest growing database market segment - and promises a strong tailwind for the business.
The company serves over 500 customers and tens of thousands of other organizations use TimescaleDB in the community, including companies like IBM, Microsoft, Pfizer, and Samsung, among others.
Timescale is now focused on further growth by increasing investments in product, engineering, and R&D, and broadening its efforts in serving the Timescale community, customers, and developers. It is also hiring across multiple teams to continue scaling the company.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Feb 2022
$110m
SERIES C
May 2021
$40m
SERIES B
Total funding: $184.8m
Company benefits
- Flexible PTO & family leave
- Professional development & educational benefits
- Summer Fridays off in August
- Fully remote work from anywhere
- Stock options
- Monthly WiFi stipend
- FSA/Dependent FSA plans 🇺🇸
- 401(k) retirement plan 🇺🇸
- Premium insurance options for you and your family 🇺🇸
Company values
- Be builders with integrity, mutual respect, and compassion
- Let the best idea win, no matter who says it
- Assume positive intent
- Be inclusive - communicate fearlessly
- Think like owners, not renters
- Be amazing but humble
- Be students in both work and life. Seek ways for self-improvement
Company HQ
Midtown East, New York, NY
Articles
Founders
Ajay Kulkarni
(CEO)Previous CEO and Co-Founder of computer software company Sensobi, and worked in product at GroupMe/Skyprosoft.
Michael Freedman
(CTO)Previous Research Assistant at multiple universities, including Berkeley and Stanford University. Co-founded Illuminics Systems, which was later acquired by Neustar. Current Advisor to Blockstack and Professor of Computer Science at Princeton University.
Diversity & Inclusion at Timescale
- We have people from all over the world with diverse backgrounds contributing to our fun-loving culture.
- We believe when people are included and feel appreciated, it creates a culture where people can do meaningful and impactful work.
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