• Bachelor’s Degree or related work experience
• 1+ years of experience in Account Management, Customer Success or related fields
• Experience managing multiple projects in a fast-paced environment
• Excellent verbal and written and presentation skills
• Resourcefulness and independent problem-solving ability
• 10% Travel required
• Located in East Coast or Southeast Region

Desirable

• We are seeking an Associate Customer Success Manager (Associate CSM) who will serve as the primary point of contact for Amplify customers, ensuring they have a superior customer experience.
• The Associate CSM is responsible for managing the account relationship, overseeing account onboarding and back-to-school implementations, and providing ongoing support to their Amplify customers. The Associate CSM will manage the customer’s student achievement goals and work collaboratively across the organization to ensure those goals are met. The Associate Customer Success Manager is expected to retain existing business and will support expansion within their accounts
• Own strategic customer engagements from launch through the post-sale customer lifecycle, being accountable for account success and retention
• Serve as the Amplify primary point of contact for district leaders and educators, working in close collaboration with Sales and Professional Learning to deliver a superior customer experience
• Manage the execution of onboarding and implementations for all accounts you are assigned to; work with district/school personnel to define project priorities in order to ensure onboarding and launch success
• Develop partnerships with account leaders to build strong relationships and set multi-year student achievement strategy
• Lead check-in meetings with customers including goal setting and impact reviews to ensure account progress towards strategic goals and teacher and student performance; create and distribute meeting minutes and provide regular updates for assigned accounts
• Review and analyze account data to understand usage trends, sharing key insights with customers to inform ongoing curriculum strategy
• Determine order and priority of account issues and help to implement solutions or workarounds, coordinating with internal teams; communicate with district/school personnel to provide timely updates on issue resolution
• Maintain expertise across Amplify’s suite of products to advise accounts across all curriculum needs
• Leverage project tracking tools and processes for consistency and efficiency of operations and communications
• Proactively identify risks and alert stakeholders of launch readiness blockers encountered during onboarding and/or post-launch activities
• Support and problem solve customer issues and proactively identify and engage ‘at risk’ accounts
• Coordinate the involvement of other company partners as needed, including sales, professional learning, enrollment & licensing, and other resources, in order to meet account performance objectives and customers' expectations