Customer Success Manager, Dext
Empowering everyone to make the right decisions at the right time
Open for applications
Empowering everyone to make the right decisions at the right time
501-1000 employees
Open for applications
501-1000 employees
Company mission
To make business' data work for them, so every business can focus on what matters.
Role
Who you are
- Experience within a fast-paced and innovative environment
- Solid years of experience working in the accounting and bookkeeping sector with software or SaaS experience such as Xero, Intuit, Sage, data capture solutions…
- Ability to quickly learn new technologies and provide best practice advice to customers in a clear and concise manner
- Excellent communicator, who is open to different views and perspectives
- Able to prioritise work effectively to maximise time spent with Dext’s customers
- Team player who works with others to deliver results, contributing to the group and ensuring the team’s needs come first
- A high performer who consistently achieves results, always learning and seeking ways to make yourself and others better
- Someone with humility & integrity, who ensures they fulfil their commitments to others and always engages with positive intent
What the job involves
- In this role, you will ensure customers have access to the tools & resources to achieve their business goals with Dext
- As a trusted advisor, you will drive increased user adoption & advocacy at every opportunity
- You will have regular touchpoints with customers, primarily through online meetings & calls, but also customer visits when required
- Onboarding customers and driving adoption throughout their customer lifecycle
- Working closely with the Account Management team to devise monthly plans around minimising churn and driving adoption
- Effectively educate customers on how to both use and implement the Dext suite of products across their practice and client base
- Deliver consultative calls with Accounting and Bookkeeping customers - advising customers on best practices when implementing Dext, whilst also challenging customers on behaviours that may prohibit successful implementation
- Create and execute adoption plans that empower customers to implement Dext’s suite of products across their practice
- Effectively conduct 1:many training sessions for our customers
- Working towards and achieving your monthly net client retention KPIs
Salary benchmarks
Our take
Dext was the first software company to automatically process information from uploaded images of receipts and invoices, cutting down the time lost to manually sorting them.
There's a good in-built virality for this kind of business, with accountants recommending the product to their customers as it makes both of their lives easier.
Dext has made several key hires to continue its growth trajectory, including a new CEO, CPO and Technology Officer. It will be important for them to continue to stay at the forefront of the technology, add on more useful features and continue forging partnerships with accountancy companies to stay ahead of the competition.
Freddie
Company Specialist
Insights
Few candidates hear
back within 2 weeks
43% female employees
2% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2022
$71.8m
SERIES C
Jul 2017
$50m
SERIES B
Total funding: $136.8m
Company benefits
- Summer hours
- Flexible working
- Option to work abroad
- Your birthday off
- Generous annual leave
- Paid volunteering days
- Health insurance or healthcare allowance
Company values
- Be Brave - Everyone in the company has a voice to challenge ideas and the status quo.
- Be Exceptional - We set high standards for ourselves. We aim to be exceptional at what we do.
- Be Together - We are one team. There is no such thing as individual success without team success.
Company HQ
London, UK
Articles
Leadership
Sabby Gill
(CEO, not founder)Current Chair at Digital Leaders. Former CEO of Thomas International, EVP & Managing Director at Sage, and EVP at Epicor Software.
Diversity & Inclusion at Dext
- We hire on potential, not just on experience and we know that some people are less likely to apply for a role if they don’t meet 100% of the criteria. At Dext we are committed to cultivating a diverse, inclusive and empowering culture, so please apply if you meet the majority of these competencies. You can read more about our Diversity and Inclusion commitments.
Share this job
View 4 more jobs at Dext