Senior Technical Program Manager, Smarsh
+ Stock options & bonus.
Cloud-based archiving and compliance solutions
Open for applications
Cloud-based archiving and compliance solutions
1001+ employees
Open for applications
+ Stock options & bonus.
1001+ employees
Company mission
To enable customers to take advantage of the latest communication and collaboration tools, while staying ahead of compliance risk.
Role
Who you are
- As part of your project and program ownership, you know the larger business picture (i.e., customer experience, organization goals, opportunities, and/or problems) and you deeply understand the technical requirements of the solutions being built (i.e., architecture, dependency impacts, efficiency, performance, availability, operability, etc.)
- You also take the time to understand the needs of engineers (who have to build, maintain, and extend features for the life of the system) to make appropriate trade-offs
- You remove blockers and impediments that impact the team. Organize the team to provide productive, consistent and steady output
- You partner effectively with technical managers to secure resources, scope engineering efforts, set project priorities, milestones, and drive delivery
- You provide status reporting to senior leadership and C-staff on your program
- You help teams determine where to iterate to make improvements
- You determine if success metrics are in place, and if not work to define them
- Bachelors/Masters or equivalent
What the job involves
- You will build a robust Training Program aimed at supporting the Target State Architecture
- This role will support the program required to rollout and create a BAU state for Technological Training Programs
- 60% of the engineering team working on target-state projects by Q2 2024
- This role will support programs that move us toward the Target State Architecture so that we can have more of our engineering staff working on future facing projects.us toward the Target State Architecture so that we can have more of our engineering staff working on future facing projects
- Understands the system architecture within program domain. Knows how to make sure dependencies are not broken by development changes and that program systems are not broken by upstream changes
- Able to consider the larger picture (e.g., efficiency, availability, operability, scalability, business goals, customer experience, etc.) and balance it against the needs of engineering teams who have to build, maintain and extend features for the life of the technology. Incorporates these requirements into project plans
- See's patterns and discovers solutions; makes connections to improve project/process efficiency. Knows what solutions exist elsewhere and how they can be connected
- Can convey detailed technical knowledge (verbally, in writing, and via diagram) to engineering team(s) (Q. Why did we build X? What business goal does it solve?)
- Knows how to assess engineering practices for testing, triage and maintenance and work with manager(s) to establish the right methods for effective project delivery
- Multi-disciplinary organizational skills with strong people and conflict management abilities
- Analytical, design, problem solving skills towards customer success
- Communication and collaboration skills
Salary benchmarks
Our take
The emergence of new digital communication technologies provides businesses with a great opportunity for growth. But regulated businesses need to ensure they carry out communications monitoring, archiving, and compliance to stay on the right side of regulators. This can be difficult to do with new tech - to the extent that some businesses are hesitant to adopt it at all.
Of course, there’s a substantial appetite for ways to get around this obstacle and therefore reap the business benefits of modern comms. Smarsh provides just that, with its suite of archive, storage, and monitoring tools. In the two decades since its founding, the platform has netted over 6,500 clients including top worldwide banks, brokerage firms, insurers, registered investment advisors, and state and local government agencies in the US.
This puts Smarsh in a formidable position going forward. The issue the company addresses is only getting more acute as the volume of communications increases, more tech is brought to market, and the hybrid work model pushes more communications online. Smarsh’s extensive, top-tier global reach will help it field this growing market opportunity.
Freddie
Company Specialist
Insights
Company
Funding (2 rounds)
May 2015
$28m
LATE VC
Sep 2007
$15.6m
LATE VC
Total funding: $43.6m
Company benefits
- Healthcare insurance: We provide medical, dental and vision insurance and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses
- Personal time off: A healthy work-life balance is critical to your success at the office. Smarsh offers a "take-what-you-need" time off policy as well as flexible work arrangements
- Recognition: We're big on kudos for a job well done. Our employee recognition program enables co-workers to nominate their peers who best embody our core values for recognition
- Life and disability insurance: Fully paid life and disability insurance coverage is provided from the day you start your job
- Wellness program: You're happier when you're healthier. So we reimburse a portion of employees' monthly health club expenses
- Retirement savings: We match a percentage of your retirement savings contributions. Smarsh employer match invests immediately, so it's yours from day one
- Sabbatical: The Smarsh sabbatical program provides a time to recharge, study or simply a time to do something you are passionate about away from the workplace. Employees are eligible after six years of service
- Giving back: Through our community partnership program, Full Circle, employees make a positive difference and receive paid time off for Full Circle activities so they can support the organizations that matter most to them
- Employee assistance program: We offer free and confidential assessments, short-term counseling, referrals and follow-up services to employees for personal or work-related issues to support their mental and emotional well-being
- Cellphones: To support our mobile and geographically dispersed workforce, we offer corporate cellular plan discounts with both AT&T and T-Mobile
- Getting here and home: Biking and taking public transit to work is not only cool but a smart and green thing to do. Smarsh proudly reimburses for monthly transit costs and biking expenses
- Parental leave: We want to support our colleagues who are starting a family. Smarsh offers paid leave to help you welcome your new bundle(s) of joy into the world
Company values
- We lead with excellence
- We own the outcome
- We act as one Smarsh
Company HQ
Portland Downtown, Portland, OR
Articles
Leadership
Stephen Marsh
(Founder)Previously worked on capital market systems at Fidelity Investments, and then moved to a Senior Product Manager role at CCBN. They are also a board member at The Wild, Asset Compliance Inc., and ComplySci.
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