Associate Technical Solutions Engineer, Arista
CA$65-85k
Data-driven networking platform
Open for applications
Data-driven networking platform
1001+ employees
Open for applications
CA$65-85k
1001+ employees
Company mission
To design, manufacture and deliver leading data-driven cloud networking solutions in an environmentally and socially sustainable manner.
Role
Who you are
- Graduate/Post Graduate in any field
- Prior IT Helpdesk/Service Desk experience is preferred
- Ability to work efficiently in coordination with a global team
- Excellent verbal and written communication skills and a collaborative approach
- Process-oriented mindset with strong attention to detail and a high aptitude for learning
- Familiarity with CRM applications or services such as Salesforce.com is a plus
- Experience with document/spreadsheet management using MS Office or Google App suite is a plus
What the job involves
- The Associate TSE / Service Request Administrator is a part of the Arista Customer Support organization and works in coordination with the Technical Assistance Center (TAC) and other internal teams, to address HW RMA requests and Administrative requests from customers and maintain accurate case records
- Assist with hardware replacement (RMA) requests from customers and maintain communication with both internal and external parties
- Action requests for customer portal access and other administrative requests from Arista customers
- Troubleshoot and resolve issues with customers’ access to Arista online resources, working closely with other Arista teams, where required
- Follow up with customers via email to facilitate timely case resolution
- Review and update case transaction data in a timely manner and ensure accuracy of data associations
Our take
Arista is a supplier of cloud networking solutions, addressing the needs of internet companies, cloud service providers, and enterprises. While the business is not tied to a crowd of large customers, companies are nonetheless attracted to its CloudVision Software - which has the potential to save them a significant amount of money.
The company's growth so far has led to it being seen as a rising star in the computer networking industry. It competes directly with digital giant Cisco, but despite this boasts impressive revenue growth. In fact, Arista has been vocal with its confidence that it can continue to grow at a rapid pace, as it further develops its offering for the networking market.
Freddie
Company Specialist
Insights
Company
Funding (2 rounds)
Apr 2020
$36m
SERIES C
Jul 2017
$30m
LATE VC
Total funding: $66m
Company values
- Respect
- Integrity
- Teamwork
- Innovation
- Passion
- Trust
- Quality
Company HQ
Santa Clara, CA
Articles
Leadership
Andreas von Bechtolsheim
(CDO)Previously was a co-founder and Chief System Architect at Sun Microsystems. Has also received the EY 2015 US Entrepreneur of the Year Award and is a member of the National Academy of Engineering.
Kenneth Duda
(CTO)Holds 3 simultaneous engineering degrees from MIT as well as a PhD in Computer Science from Stanford University. Previously worked as the CTO at There and was also the first employee of Granite Systems, where they lead the software development team.
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