• 8+ years of experience in product management, with a strong focus on customer experience, UX/UI, or related areas
• Proven track record of leading cross-functional teams to deliver impactful product improvements
• Demonstrated ability to advocate for the customer and translate customer feedback into actionable product enhancements
• Strong understanding of product development processes, including experience working closely with engineering, design, sales, and marketing teams
• Ability to mentor and inspire teams, fostering a culture that prioritizes customer-centric innovation and continuous improvement
• Experience with automating business workflows and improving operational efficiency through product initiatives
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders across the organization
• Analytical mindset with experience in gathering and interpreting user data and feedback to drive product decisions
• Ability to prioritize effectively in a fast-paced environment, balancing customer needs with business goals
• Knowledge of agile methodologies and experience leading agile teams through product development cycles
• Required to work on-site in Miami Monday, Tuesday, Wednesday, and Thursday with the flexibility to work remotely on Friday

Desirable

• We are hiring a Senior Product Manager to lead the creation of exceptional user experiences across all customer touchpoints at Kandji
• Reporting directly to the Head of Product, you’ll work horizontally across R&D teams to advocate for the customer and ensure a seamless, consistent experience
• Your focus will include decreasing customer’s time to value by streamlining customer onboarding, streamlining in-app billing, automating business workflows, and building/enhancing internal tools
• Your passion for improving customer interactions will drive product success and customer satisfaction
• Shape and refine the product vision and strategy for customer experiences, ensuring alignment with the company’s goals and focusing on key areas like onboarding, billing, and workflow automation
• Dive deep into user research, analyzing customer feedback and market trends to identify areas for improving the end-to-end customer journey
• Oversee the product development lifecycle for experience-focused initiatives, ensuring seamless execution and timely delivery of impactful improvements
• Lead by example, inspiring cross-functional teams to adopt a customer-first mindset, ensuring that a deep understanding of user needs drives every decision and product enhancement
• Collaborate with engineering, design, and operations teams to deliver cohesive, user-friendly solutions while leading efforts to automate manual processes, driving operational efficiencies that benefit customers and reduce CAC/time to value
• Champion a clear product vision that aligns with the company’s mission, galvanizing teams around shared goals and empowering them to contribute to an exceptional customer experience
• Partners with Revenue and Finance leadership to define multi-currency payment and tax strategies
• Regularly assess product performance and user feedback, identifying opportunities for ongoing innovation and enhancement
• Make strategic prioritization decisions, balancing customer needs, market demands, and business objectives to deliver the most value