Technical Account Manager, Tecton
$150-204k
Salary applicable for candidates based within California & New York, other locations may vary + Equity
The feature platform for machine learning
Be an early applicant
The feature platform for machine learning
101-200 employees
Be an early applicant
$150-204k
Salary applicable for candidates based within California & New York, other locations may vary + Equity
101-200 employees
Company mission
To transform the way companies solve real-world problems with machine learning.
Role
Who you are
- If you are experienced in ML, data engineering, or data science and passionate about the success of your customers, this is an excellent opportunity
- 5+ years of proven experience as a Technical Account Manager or similar customer facing role, preferred in the data and ML domain
- Strong track record of managing a portfolio of customers to drive product adoption
- The ideal candidate has technical acumen and hands-on knowledge of data engineering, Machine learning, and the major cloud platforms (AWS, GCP, Azure)
- Understanding of the current ML landscape (applications, tools, new research)
- General knowledge of Python, SQL, enterprise software, and cloud data architectures
What the job involves
- As a Technical Account Manager at Tecton, you will be responsible for guiding our largest enterprise customers to accelerate their adoption of the Tecton platform, ensuring customers receive the value they anticipated
- Tecton’s Unified Feature Platform is being implemented and used by both large global enterprises and cutting-edge digital natives
- The Technical Account Manager proactively works with a broad set of customer stakeholders to illustrate the value delivered through Tecton’s software and services
- The TAM also serves as the internal voice of the customer, advocating on their behalf when working with other Tecton teams and partners and driving alignment across Support, Engineering, Sales, Marketing, and Product
- You will also work with the broader team to identify and drive key initiatives, processes, tools, and programs to scale for growth
- This position reports directly to the Head of Technical Services
- Actively serve global accounts including some of the world’s leading organizations in financial services, insurance, media, e-commerce, and technology
- Drive value for customers by helping them achieve their business and technical outcomes
- Gain an understanding of customer’s use cases and machine learning goals to ensure Tecton is strategically aligned to their desired business outcomes
- Serve as the voice of the customer within Tecton
- Build strong relationships with customer stakeholders and become a trusted advisor within assigned accounts
- Joint planning and prioritization with the customer of all ML-based business initiatives
- Regular communication of account status and issues to Tecton leadership
- Learn Tecton and provide a basic level of training and best practices
- Assess additional customer education needs and coordinate delivery of enablement
- Identify product blockers to expansion or product offerings that would unlock new use cases
- Support customers with new product capability enablement
- Understand and prioritize feature requests based on customer needs and facilitate design meetings with the customer and product team
- Shadow initial implementation for strategic accounts to ensure a smooth transition with the Professional Services team
Our take
Tecton provides an innovative solution that makes it possible for all companies to benefit from machine learning, regardless of their level of expertise and experience. The company is committed to the democratisation of artificial intelligence, believing that it is something that all businesses should be able to access, not just the privileged few.
As part of this process, Tecton provides a range of services, ensuring that machine learning applications can be built at business level. The experience of the company makes it possible for businesses to implement machine learning projects in real-time, and then use them to derive insights from the best data available.
Tecton also offers what it believes to be the first enterprise-ready feature store for machine learning, enabling data scientists and engineers to build a library of great features and serve them in production. The unique nature of its product coupled with the CEOs' experience at Uber and Google elevates Tecton above other machine learning companies. With 2022's series C funding, Tecton has been scaling its engineering and go-to-market teams and positioning itself well for future growth.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
17% female employees
33% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2022
$100m
SERIES C
Dec 2020
$35m
SERIES B
Total funding: $160m
Company benefits
- Comprehensive health plans = Our health plan options give you the flexibility to select the right coverage for you and your family. We cover 100% for employees and 80% for dependents
- Remote-friendly work environment - We are remote-friendly and make it easy for our people to be in the office if they want to be
- Parental leave - We offer 8-16 weeks of paid leave to spend quality time with family
- Competitive salary, equity and 401(k) savings plans - We offer meaningful compensation and equity packages that reflect our commitment to hire the best talent
- Wellbeing benefits - We provide a range of benefits that holistically support your physical, mental, and financial wellbeing
- Flexible time off - There is life outside of work. Our flexible policy means every employee is encouraged to take the time they need to rest and rejuvenate
Company values
- We are one team
- We put people first
- We are open and transparent
- We take winning seriously and have fun
- We are doers
- We are owners, not renters
- We break down walls
- We fight for the truth
- We are leaders
- We serve the customer
- We think big and work backward
- No shenanigans!
Company HQ
Mid-Market, San Francisco, CA
Articles
Leadership
Mike Del Balso
(CEO)Product Manager at Google, then Senior Product Manager at Uber - where they were responsible for Michelangelo. Co-founded Tecton in 2018.
Kevin Stumpf
(CTO)MBA Stanford. Co-found and CTO at Dispatcher. Technical Lead at Uber, involved in Michelangelo project. Co-founded Tecton in 2018.
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