Customer Success Manager, MyTraffic
Location & traffic data SaaS platform
Open for applications
Location & traffic data SaaS platform
101-200 employees
Open for applications
101-200 employees
Company mission
MyTraffic is on a mission to make location data accessible, reliable and actionable, in order to boost the performance of any network or store.
Role
Who you are
- You are native in french and you speak english perfectly
- You have experience: you have at least 2 years in a CSM role, in Saas B2B and on a complex solution. Or a previous experience in the data industry,
- You’re Customer-centric: You have already managed an important client portfolio with key accounts. You have a proven track record focusing on client satisfaction,
- You’re business oriented: you master sales cycles, anti churn strategies and portfolio expansion,
- You’re a team player: at the core of the organization, you collaborate with all teams and have a positive impact on people,
- You’re a challenger: asking Why is your motto, you challenge the statu quo, you understand and measure the impact,
- You’ve a troubleshooter mindset: You are resilient, coachable, and always wanted to find the best solution for our clients,
- You’re an organizer: you’ve strong presentation & organizational skills, operational excellence is key too you,
What the job involves
- In the middle of a scale-up phase, Mytraffic’s Customer Success team is structuring and growing as part of the global Revenue Team. In this context, we are recruiting our next Customer Success Manager
- You will work in a team of 15 Customer Success Managers and report to a Lead CSM, Ismail, under the Head of Customer Success, Adei
- The team will keep growing in the coming months/years. Enrich it, share your vision, and grow within MyTraffic!
- Onboarding new clients (including creating clients' platform accounts),
- Build a usage centric approach of the platform, and monitor the user’s adoption,
- Pro-actively measure and follow your portfolio performances to anticipate and mitigate all potential critical situations,
- Collaborate with product team to share customer feedbacks, deploy new use cases and enrich customer experience,
- Conducting monthly meetings with clients to ensure platform adoption is instilled,
- Answering in a timely manner clients' requests and advising on best practices (example : conducting plateforme trainings)
- Leading quaterly business reviews with Sales
- Recommend, drive and execute the account plan on your portfolio, and lead customer relationship as a trusted advisor,
- Influence your client into becoming Mytraffic true advocate through public speaking events, testimonials, success stories
- Drive cross-functional projects, team methodologies and ensure automating success process for our clients' scalability,
- Being the internal voice of our clients,
- Guarantee a best in class adoption and usage of all Customer Success tools and reportings (Amplitude, CRM, Intercom)
Application process
- 1️⃣ 30 min with our Talent Acquisition
- 2️⃣ 30 min with Ismail, our Lead CSM
- 3️⃣ 60 min Business case
- 4️⃣ 30 min with Vladimir, our VP Strategy
Our take
MyTraffic’s big data platform is used by hundreds of retailers, including Homebase, H&M, The Body Shop, Lidl, and Hugo Boss to better understand both footfall and vehicle traffic, in a bid to optimise the location selection process when opening stores.
There’s been a lot of movement in the location analytics industry in the last few years, with the market worth almost $20 billion and growing by around 15% annually. At a time when brick and mortar stores are losing significant business to eCommerce, choosing the right location is paramount, and big data is now able to play a key role here.
MyTraffic’s revenue has been growing at an accelerated rate since 2019 and the company has expanded from France into Germany, Spain, and the UK. Now equipped with tens of millions in VC funding, it’s gearing up for yet another aggressive growth drive across Europe.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 3 rounds)
Nov 2022
$33.6m
SERIES B
Sep 2021
$11.2m
SERIES A
Total funding: $48.1m
Company benefits
- Remote friendly
- Health insurance & pension schemes
- Frequent team building activities
Company values
- Be Ambitious - Go beyond
- Data - The source of truth
- Merit - Produce something praiseworthy
- Perspective - Think outside of the box
- Get It Done -Be efficiently innovative
- Empathy - Work together
Company HQ
Saint-Georges, Paris, France
Articles
Leadership
Hakim Saadaoui
(Co-founder & CEO)Spent five years in Executive roles at nuclear utilities supplier Areva (now Orano), including a spell as VP strategy, business development and R&D. Previously worked for L.E.K Consulting, Rothschild, and PwC.
Gautier Machelon
(Co-founder)Is also the Co-founder of Reveal, Javelo, and Work4. Previously founded GR Tech startup Multiposting (acquired by SAP, 2015). Board Member at Bureaux A Partager and Réseau Entreprendre.
Salary benchmarks
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Diversity, Equity & Inclusion at MyTraffic
- 45% of women on team lead roles
- Women Leadership workshops
- 4 "Citizen Days" per employee per year dedicated to NGO
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