• 3+ years of experience in account management, preferably in a high-volume environment
• Ability to think systematically and operationally, with a focus on identifying and analyzing processes and workflows, to service a large set of customers
• Proven track record of meeting or exceeding renewal targets and revenue objectives
• Strong negotiation, presentation, and closing skills
• Ability to build strong relationships with customers and internal stakeholders
• Excellent analytical and problem-solving skills

Desirable

• Build scaled renewal and customer retention programs to support a large volume of customers
• Responsible for forecasting and delivering revenue targets for all accounts between 100 - 300 employees
• Work cross-functionally and collaboratively with internal teams (sales, customer success, deal-desk, ops, legal) to ensure timely renewals
• Innovate and iterate on the contract renewal process to retain and grow customers while mitigating churn or contraction
• Identify and manage expansion opportunities to ensure Notion adoption within our customer base
• Partner with the Customer Success team to drive scaled outreach programs ensuring a high degree of usage and adoption
• Founding member of the Commercial Account Management role: As the first dedicated Commercial Account Manager, you will help build the foundation for a future, revenue-focused team
• Advise our fastest growing customers: Be the first line of contact for all our customer's needs and summarize key learnings back to our leadership teams
• Join a fantastic team at a magical time: We've hit profitability and millions of users with a small team, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here
• Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with the product to inform what we do next
• Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn