IT Support Specialist, WHOOP
Wearable health and fitness devices
Job no longer available
Wearable health and fitness devices
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To unlock human performance by helping people find their inner potential.
Role
Who you are
- Proven knowledge of troubleshooting MacOS, Windows, and SaaS software
- Ability to work autonomously in a fast-paced startup-like environment
- Strong communication skills (verbal and written) to IT and non-IT staff
- Ability to work on prem 5 day per week
- Ability to participate in On Call Rotation
What the job involves
- WHOOP is hiring an IT Support Specialist to provide exceptional technical support to our end-users, ensuring seamless operations and user satisfaction
- In this role, you will be pivotal in maintaining our IT infrastructure, resolving hardware and software issues, and supporting our team with their technological needs
- Your contributions will directly impact the efficiency and productivity of our team, fostering an environment where everyone can perform at their best
- Provide technical support to end-users, including troubleshooting hardware and software issues on PC and MAC platforms
- Document all support call solutions, actions taken, and incorporate that data into the knowledge base as necessary
- Administer and maintain end user accounts, permissions, access rights, password resets
- Learn appropriate software and hardware that are used and supported by the organization. Maintain current knowledge of relevant software and hardware systems
- Maintain inventory of all computer hardware
- Maintain technical documentation
- Support office Zoom Room AV systems
- Assists in onboarding new employees, including laptops, user accounts, and other equipment
- Configure new and existing computer systems for deployment
- Adherence to security best practices and policies
Our take
WHOOP develops wearable health-tracking devices designed to help athletes optimise their performance. Its technology continuously monitors recovery, sleep, and training hours to fine-tune both individual and team performance. Unlike competitors that primarily track exercise data, WHOOP's holistic approach includes metrics like heart rate variability, which can influence more effective and healthier exercise routines.
By focusing on a subscription model that includes the cost of the physical device, WHOOP differentiates itself from competitors that charge a higher one-time fee for their products. This model provides ongoing value and encourages users to stay engaged with their health data.
WHOOP's comprehensive monitoring of strain and recovery has given it a competitive edge, even as other brands like Fitbit have incorporated similar features. Beyond sports performance, WHOOP has conducted extensive research on predicting premature births, aiming to integrate these findings into their app. This commitment to broader health applications demonstrates WHOOP's dedication to advancing wearable health technology.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
Aug 2021
$200m
SERIES F
Oct 2020
$100m
SERIES E
Total funding: $404.8m
Company benefits
- TAKE TIME OFF: Our PTO plan encourages members to take time off in order to come back refreshed.
- LIVE A HEALTHY LIFESTYLE: Our benefits package includes premium medical, dental, and vision coverage for employees and their dependents. Life and disability insurance are also available.
- FEEL INVESTED: 401k and stock options to share in the future of WHOOP.
- EAT WELL: Keep hunger at bay with endless snacks in our fully stocked kitchen. Enjoy catered team lunches on Friday, and even a cold brew keg.
- KNOW THE PRODUCT: We offer you a WHOOP strap and membership at no cost.
- BE ACTIVE: Take advantage of our office gym and on-site showers, as well as a $500yearly wellness perk for fitness classes and memberships.
- BE PRESENT: Take care of your loved ones with 12 weeks paid parental leave, plus an additional 2 weeks to gradually return to work.
- LOVE WHERE YOU WORK: Sitting in the heart of Fenway, our beautiful office overlooks Fenway Park. A prime location for great food, not to mention catching a Sox game, too!
- WORK HARD, PLAY HARDER: If we don't already have a club here that fits your lifestyle and interests, you're encouraged to start one. Share your passions with others at work, or discover new ones!
Company values
- Our work is grounded in research, design, and privacy
- At WHOOP, the best idea wins
- We have a bias for action
- We operate at the intersection of high intensity and high humility
- Our differences are a source of strength
- We are obsessed with the member experience
Company HQ
West Fens, Boston, MA
Articles
Leadership
Will Ahmed
(CEO)Studied at Harvard. Worked as a Summer Analyst at Allen & Company and at Lindsay Goldberg. Founded Whoop in their final year.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity & Inclusion at WHOOP
- Under the umbrella of Inclusivity & Belonging, WHOOP operates a number of Employee Resource Groups (ERGs), including; Black at WHOOP, WHOOP GOOP (LGBTQ+), Women of WHOOP, Veterans & Military personnel, Adapt (Abled & Disabled Allies Partnering Together), and Wise (Women In Science & Engineering) .
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