• Bachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent experience
• Proven experience managing large, cross-functional technology projects from requirements definition through solution delivery
• Demonstrated ability to think creatively, apply strong analytical and problem-solving skills, and thrive in ambiguous situations
• Excellent project and program management skills, with experience in methodologies and tools such as Microsoft Project, SharePoint, Excel, and others
• Strong attention to detail and exceptional written and verbal communication skills, with the ability to effectively communicate with individuals from diverse backgrounds and technical proficiencies
• Ability to influence, negotiate, and build collaborative relationships with internal and external partners, contractors, and vendors
• Proficiency in business applications such as MS Word, Excel, and Visio

Desirable

• In this fast-paced and dynamic role, you'll have the opportunity to tackle complex challenges, push boundaries, and drive transformative change across our IT infrastructure. As a TIPM, you'll play a pivotal role in facilitating the transition of critical IT Services to an externalized network platform, ensuring our customers receive secure, customer-obsessed outcomes that align with our business strategy
• Your impact will be far-reaching, as your work will directly influence the way our customers experience IT Services, ensuring seamless integration, robust security, and unparalleled customer satisfaction. With your exceptional communication skills and ability to build collaborative relationships, you'll foster an inclusive environment where diverse perspectives are valued and leveraged for innovation
• Lead and manage complex, enterprise-wide projects from initiation to closure, ensuring successful delivery within agreed-upon success measures, budget, schedule, and quality standards
• Conduct comprehensive requirement gathering, scoping, project approval, planning, and verification of strategic goals
• Develop gap analyses, functional specifications, project schedules, and milestones
• Assemble diverse project teams, assign responsibilities, and foster an inclusive and collaborative environment
• Assess costs, benefits, and risks, and proactively identify and mitigate high-priority issues through effective action and appropriate escalation
• Balance business needs with technical and security requirements, ensuring seamless integration
• Communicate goals, responsibilities, issues, and status effectively to customers, stakeholders, and senior leadership
• Lead and streamline the transition of IT Services into production, establishing feedback mechanisms for continuous improvement
• Build strong, trusting relationships with stakeholders and service owners, fostering a culture of collaboration and inclusivity
• Publish accurate and concise reports on time, maintaining transparency and accountability