Enterprise Implementation Engineer, Recharge
Subscriptions & recurring payments for eCommerce
Open for applications
Subscriptions & recurring payments for eCommerce
501-1000 employees
Open for applications
501-1000 employees
Company mission
To create a world where payments are frictionless, and help merchants grow faster.
Role
Who you are
- The ideal candidate will be a project management master and comfortable working in a fast paced environment
- A strong technical acumen is also essential as you will often interact with the merchant’s development resources and discuss both front-end development requirements and custom API workflows
- Bachelor's Degree in Business or Technical Field
- 3+ Years of owning the execution of projects last longer than 4 months with multi-workstream projects, preferably with merchants processing in excess of $10million in monthly recurring revenue
- Experience working with APIs and understanding of software development cycle
- Salesforce, Atlassian, SaaS Connector Tools, SaaS Project Management tools, and Zendesk preferred
- Knowledge of JS and CSS, preferred
- Experience in spreadsheet formulas and macros, preferred
- E-commerce experience, preferred
What the job involves
- The Enterprise Implementation Engineer role will lead our largest most complex merchant use cases to launch with Recharge
- You will need to leverage your consultative, critical thinking, and project management skills to support our Recharge merchants during their initial technical implementation and data migration
- You will need to collaborate cross functionally with Sales, Partnership, Customer Success, Product, and Engineering to get our merchants launched and set up for growth with Recharge
- You will also be asked to contribute strategically to the continued growth of the Implementation Team by identifying and driving opportunities for improvement as we aim to continually improve our implementation process
- You will work with various merchant stakeholders to confirm scope and drive the merchant towards their launch date, while also serving as a Recharge product expert
- You will be required to properly identify and execute merchant priorities and overcome possible risks to the merchant’s projects, while maintaining a focus on Recharge's internal business objectives
- Partner with our merchants to create and execute implementation plans that are completed within a deadline and with the highest customer satisfaction
- Lead key activities during the implementation process to train our clients and drive the adoption of our platform
- Develop and maintain expertise on the ever evolving Recharge platform
- Continuously improves upon established standard practices, ensuring the implementation process is constantly improving
- Work closely with Implementation leaders to constantly evaluate and improve the merchant experience
- Engage with merchant stakeholders via Zoom, email, and instant message services
Our take
Ecommerce platform Recharge has been in operation since 2014, helping brands set up and manage a subscription business, removing the operational inefficiencies that brands would face when attempting to manage this themselves. Its cloud-based subscription management platform aims to offer merchants flexibility by leading with an API focus.
Recharge’s basic premise has proven a smart one, with the eCommerce subscription market growing substantially since the company was founded. It of course rose particularly steeply over the pandemic, with the closure of brick-and-mortar stores, but in general still follows a market trend towards direct-to-consumer relationships - promising a growing market for Recharge going forwards.
Success for the company has been clear, with its merchant roster boasting several thousand users including Harry’s, Oatly, and BrewDog. The sector has attracted substantial funding, with Recharge completing a remarkable funding round in 2021. This came atop its already stable, cash-flow-positive business, and supported its further progress as the subscription industry developed. The company is focused on maintaining its strong position, with new updates and improvements to its offering including Retain, a suite of tools designed to support retention throughout the subscriber lifecycle.
Steph
Company Specialist
Insights
Company
Funding (2 rounds)
May 2021
$227m
SERIES B
Jan 2020
$50m
SERIES A
Total funding: $277m
Company benefits
- Equity packages
- 401(k) offering
- 100% coverage for medical, dental, vision, and life insurance for you and your dependents
- $700/mo remote-life stipend
- Monthly stipend to cover health and wellness
- Coworking space
- Subscription products
- Unlimited paid time off
- 16 weeks of paid parental leave to eligible team members
- Team & company retreats: We value making in-person connections. Past locations include San Diego, Vail, Seattle & Orlando
Company values
- Day one - Stay ambitious, open-minded, optimistic, and ready to learn. Every day counts towards building the future.
- Ownership - You are accountable to yourself, your peers, and our customers. You believe that your work impacts the mission.
- Empathy - You anticipate the needs of others. You communicate clearly and with care, always striving to do the right thing.
- Humility - Approach every task with an open mind, learning with and from your peers. You value effective collaboration above rank.
Company HQ
Mid-City, Santa Monica, CA
Articles
Leadership
Oisin O'Connor
(CEO)UCLA Economics graduate who worked as an Analyst at Deloitte before co-founding three companies, all centred on commerce and payments.
Michael Flynn
(CTO)Studied Mechanical Engineering at UCLA, before co-founding a number of companies, including Opportunity Green.
Diversity & Inclusion at Recharge
Patrick Sutton (Sr. Director, DEI & Employee Experience)
- You Belong: At Recharge, we are committed to cultivating a culture of inclusion. One where everyone feels they belong. Our culture is a result of our behaviors, our commitment to our values, and our own personal commitment
- Specific initiatives: Currently we have our inclusion hq slack channel that has created a community that will provide a sense of belonging on diverse topics that are impacting marginalized communities and groups from around the world. It’s a highly engaged community channel and it will help bridge any blindspots that we uncover when learning about other communities
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