• Experience: 5+ years in a Technical Pre-Sales or Sales Engineering role, or equivalent experience - practitioners are appreciated as well
• Technical Expertise: Should be skilled in DevOps, IT operations, security, and cloud computing. Needs to know about microservices, containers, and scheduling platforms
• Customer Collaboration: Proven experience with implementing software products or solutions in large and dynamic enterprise companies
• Communication Skills: Exemplary verbal and written communication skills, with the ability to successfully convey complex technical concepts to diverse audiences
• Problem-Solving Skills: Demonstrated ability to examine complex technical problems and develop innovative solutions
• Collaboration: Experience working well in a highly dynamic team environment that focuses on providing above industry standard customer service. Proven ability to work cross-functionally with teams such as Product Management, Engineering, and Customer Success
• Travel: Ability to travel as needed, with domestic and occasional international travel required
• Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent applicable experience

Desirable

• The Solutions Engineering team serves as the primary technical resource and internal advocate for all Customers at HashiCorp
• Through consultative collaboration, we identify our Customers’ challenges and business requirements, leveraging our product expertise to propose solutions that meet their needs
• As trusted technical advisors, we work closely with our Customers to help them achieve their target outcomes and realize the full value of the HashiCorp solutions they’ve implemented
• As a Sr. Solutions Engineer at HashiCorp, you will partner closely with one or more Sales Executives and support the entire Customer journey
• This includes pipeline creation, achieving technical wins, onboarding, leading consumption, and ensuring successful renewals
• Your expertise and guidance will be crucial in helping Customers unlock the full potential of our solutions and achieve their desired business outcomes
• Serve as Trusted Advisor: You will act as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle
• Demonstrate solid communication skills by successfully presenting, leading technical sessions, and workshops to guide decisions
• Help customers: Create technical solutions that focus on their business goals and encourage them to use and grow with our products
• Prove Business Value: You will demonstrate the business value of HashiCorp solutions in solving the customer’s business problems and guiding their target outcomes
• Contribute to Customer Success: You will regularly participate in activities such as customer QBRs, cadence calls, customer office hours, and advanced roadmap sessions
• Drive Expansion and Adoption: You will seek to drive expansion within current product lines and promote the adoption of multi-product integrated solutions
• Work with Different Teams: You will collaborate with groups such as Solutions Architecture, Customer Success, Professional Services, Product Management, and Engineering. Your role is to support our customers' success at every step
• Give Expert Advice: You will provide expert advice on DevOps. Share your expertise in infrastructure, cloud services, IT operations, security, and software development
• Maintain Technology Expertise: You will establish and maintain a deep awareness of the HashiCorp portfolio, the partner ecosystem, and the competitive landscape