Operations Support Officer, ProblemShared

• Relevant administration and/or operations experience, including scheduling or diary management at scale
• Recent experience and/or good knowledge of Excel
• Professional, friendly, and informative communication style (both verbal and written)
• Excellent computer skills and the ability to learn new software and processes quickly
• Strong organisational skills and ability to work cross-functionally
• Self-motivated and comfortable with remote working

Desirable

• Reports to: Operations Manager – Psychoeducation
• The Neurodevelopmental (ND) Team works with referring partners to facilitate Autism, ADHD and SpLD assessments, as well as ongoing support for individuals with a positive diagnosis via the Medication, Education Navigation and Psychoeducation pathways
• The Operations Support Officer provides high-quality, operational support to ensure the smooth running of the ND Service
• This role specifically will be focused on the Psychoeducation Service which forms part of our post diagnosis offering
• Booking in client sessions and making any necessary adjustments in line with our internal scheduling processes
• Ensuring clients receive their pre-session forms and appointment information before the assessment and that sessions are booked into the system in a timely manner
• Supporting the Operations Manager to ensure the smooth and efficient flow of ND clients through their ProblemShared journey
• Ensuring client records are maintained with up to date
• Accurately recording client actions to allow for precise reporting
• Developing an understanding of the nuances of the different pathways available to ND clients to appropriately respond to client queries
• Managing clinician availability to ensure clients can access ND services in a timely manner

• Closing Date: 28th February 2025 (subject to number of applications we may close this role earlier)

• Salary: Competitive with participation in the company equity scheme
• 30 days annual leave plus bank holidays
• Private health insurance from day one for all employees using Vitality, this includes online GP services, London hospitals where required, access to the app and benefits and rewards through healthy living.
• Laptop, monitors and any other necessary work equipment provided
• Fully remote but options to work from serviced offices as and when required. We use a variety of serviced offices throughout the country that meet the needs of those who wish to use them.

ProblemShared is a new entrant in the field of digital mental health. The company has built an online community of high-quality mental health practitioners, available over a highly secure video consulting platform, to broaden access to mental health services in the UK. The company put emphasis on the quality of the care and is licensed by the Care Quality Commission, the national health regulatory body for England, Wales and Northern Ireland and by Health Improvement Scotland.