Senior Marketing Data Analyst, AirHelp

Salary not provided
SQL
Python
Tableau
Looker
Google Analytics
NumPy
Pandas
Senior level
Barcelona
AirHelp

Claims management company for flight disruptions

Job no longer available

AirHelp

Claims management company for flight disruptions

201-500 employees

B2CTravelLegalAerospace

Job no longer available

Salary not provided
SQL
Python
Tableau
Looker
Google Analytics
NumPy
Pandas
Senior level
Barcelona

201-500 employees

B2CTravelLegalAerospace

Company mission

To make claiming compensation as easy and seamless as possible.

Role

Who you are

  • Proven experience in a similar role in a fast-paced environment
  • Degree in quantitative sciences (mathematics, engineering, statistics, physics, or similar fields) or an equivalent
  • Proven experience in analyzing and reporting marketing campaigns across various channels (paid search, social media, SEO, email, and affiliate marketing)
  • Understanding of digital marketing technologies, such as Google Analytics, Google Marketing Platforms, ad managers (Bing, Google, Facebook, Twitter, TikTok), and CRM platforms
  • Strong knowledge in SQL-like languages
  • Good experience in developing appealing visualizations in commercial BI tools (Looker, Tableau, or similar)
  • Proactivity and willingness to cover end-to-end the data lifecycle, from raw data to insights
  • Strong analytical skills with experience in data-driven decision-making
  • Excellent spoken and written English

Desirable

  • Knowledge of Python for data analysis (NumPy, Pandas, Matplotlib, etc.)
  • Knowledge of data modeling and best practices related to analytical databases

What the job involves

  • Reporting To: Rory O'Driscoll
  • You will be working with a seasoned and highly motivated, multicultural team of data engineers, DataOps, data scientists, and data analysts spread across Europe
  • You will have the challenge of supporting business needs in a fast-changing environment and helping AirHelp reach the next level of data maturity
  • You will tightly work with the marketing team on developing relevant data models and generating valuable insights to boost our product portfolio
  • You will also be in charge of conducting advanced analysis through storytelling, developing appealing visualizations, and creating dashboards for relevant business stakeholders in the area
  • Collaborate with marketing teams to identify opportunities for optimization and growth, and develop data-driven strategies to improve performance
  • Collect, analyze, and interpret data related to marketing campaigns, website traffic, customer behavior, customer journey, conversion funnel performance, and other relevant marketing analysis
  • Support marketing budget allocation through a deep understanding of marketing mix models, multi-touchpoint attribution, etc
  • Partner with data engineers to redesign, implement, and monitor data models and data pipelines
  • Develop and maintain marketing dashboards and visualizations to communicate key insights and recommend a course of action to the marketing team

Otta's take

Theo Margolius headshot

Theo Margolius

COO of Otta

Customer support and claims tech are most often reserved for law firms and legal teams, but AirHelp’s focus on the air travel industry has carved them out a niche, and amassed the company a client base of 16 million people. Focusing on assisting travelers with air travel rights, delay, cancellation, missed connection, strike, baggage loss, and denied boarding compensation, AirHelp’s team speak 17 languages and work in partnership with law firms in 30 countries.

AirHelp’s law firm partnerships are a vital asset to the company, which must navigate a shifting sands ecosystem where different countries and companies have different laws. So far, AirHelp has amassed a significant amount of funding, which should help it continue building these partnerships and expand its operations.

Insights

Top investors

Some candidates hear
back within 2 weeks

21% employee growth in 12 months

Company

Funding (2 rounds)

Aug 2016

$12m

SERIES A

Mar 2014

$0.3m

SEED

Total funding: $12.3m

Company benefits

  • Internal training programs and knowledge-sharing events
  • Personalized progression plan
  • Language classes
  • Mindfulness platform
  • Lunch subsidy
  • Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy
  • Health benefits
  • MacBook Air
  • Unlimited, free use of AirHelp's services
  • Work from anywhere for 2 weeks a year
  • Team days
  • Events and parties

Company values

  • User friendly
  • Expertise
  • Obligation

Company HQ

Friedrichshain, Berlin, Germany

Founders

Greg Roodt

(Technical Advisor)

Currently Head of Data Platforms at Canva. Previously Freelance Mobile Engineer and Tech Lead at Mind Candy.

Henrik Zillmer

(Chairman)

Currently Co-Founder at ROOM. Previously Director of Product Management at Rocket Internet, Product Manager at ScalePoint and Associate at Innovation Centre Denmark.

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