Solutions Support Specialist, Companjon
More information about location
Bespoke embedded insurance solutions
Be an early applicant
Bespoke embedded insurance solutions
21-100 employees
Be an early applicant
More information about location
21-100 employees
Company mission
To enhance people's digital lifestyles by offering fast and fully customised embedded insurance when they need it most.
Role
Who you are
- The ideal candidate will excel at resolving technical queries, managing incidents from start to finish, and fostering strong relationships with our tech partners
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience
- Strong experience in incident and problem management
- Basic understanding of ITIL principles with a focus on continual service improvement
- Excellent problem-solving skills and attention to detail
- Strong communication skills, both written and verbal
- Ability to work efficiently with multiple IT vendors and manage relationships effectively
- Proven ability to collaborate effectively with internal teams and external partners
- Strong organizational and time management skills
- Ability to work with multiple deadlines
- Highly motivated and constantly aiming to improve
- Fluency in English, other European languages a plus
- Start-up mindset- comfortable working in a highly dynamic environment
What the job involves
- We are seeking a motivated and detail-oriented Solutions Support Specialist to join our dynamic team at Companjon. In this role, you will be primarily focused on supporting our business partners, managing incidents and problems, collaborating with tech partners, and continually improving our IT processes
- Act as the primary technical point of contact for business partner queries
- Develop a thorough understanding of the company's solutions and services
- Assist business partners with any technical issues or queries, ensuring prompt and effective resolutions
- Provide exceptional customer service to maintain a high level of partner satisfaction
- Manage all incidents end-to-end, ensuring they are handled effectively and resolved in a timely manner
- Communicate incident status and updates clearly to both internal and external stakeholders
- Identify recurring problems in our production systems and manage their long-term resolutions
- Continually improve IT processes based on observations and feedback, aiming for enhanced efficiency and effectiveness
- Collaborate closely with our tech partners to ensure efficient issue resolution
- Maintain and nurture strong relationships with tech partners to facilitate effective communication and cooperation
- Coordinate with tech partners to escalate and resolve complex technical issues promptly
Our take
The insurance industry is a major component of the economy given the essential social and economic role it plays by covering personal and business risks. Yet, despite being one of the largest industries in the world, it has operated the same way for hundreds of years, failing to utilise technology and innovation to become more streamlined, leaving it at risk of being left behind by industries like banking, which are evolving fast. Companjon wants to change this.
A leading European tech venture, it specialises in embedded insurance that’s fully digital, end-to-end, and hassle-free. Tech-driven, it is aiming to disrupt the US and European insurance market. It's EDI (event-driven interactions) model has already proven hugely successful in Asia, and as one of the early businesses to bring this into the Western markets, Companjon will have a big head start.
Having been named Europe's 'Insurtech Company of the Year' for 2022, its success is clear and its reputation is strong. Companjon's current priority is to capitalise on this momentum and continue propelling its growth in the sector. If the company continues to invest in the platform and make strategic expansion moves - such as a partnership with competitor bunq in February 2023 - it should continue on its streak of success.
Freddie
Company Specialist
Insights
-2% employee growth in 12 months
Company
Company benefits
- Competitive compensation package
- Team building workshops and social events
- Annual offsite trip in Europe
- Internal and external training and development programs/courses
- Mobile working policy and flexible working conditions
- State of the art office with games room and fully stocked kitchen with healthy snacks
Company values
- Caring and collaborative
Company HQ
Dublin Docklands, Dublin, Ireland
Articles
Leadership
Matthias Naumann
(CEO)Ex-Chairman of BCG Switzerland.
Salary benchmarks
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