Senior Software Engineer, ServiceNow
AI Engineering
$137-233k
+ Variable/incentive compensation. Salary applicable to Bay Area applicants only
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$137-233k
+ Variable/incentive compensation. Salary applicable to Bay Area applicants only
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 5+ years of professional software development experience using Python
- Strong understanding of design patterns, integration patterns/practice, data modeling principles, and best practices
- Experience with microservices architecture
- Expertise in building and optimizing scalable back-end systems and APIs
- Strong experience with web frameworks like Flask and FastAPI
- Familiarity with asynchronous programming and frameworks (e.g., AsyncIO, Celery)
- Solid understanding of relational and non-relational databases (e.g., PostgreSQL, MySQL, MongoDB, Snowflake, Databricks, Redis, ElasticSearch, etc.)
- Experience with containerization technologies (e.g., Docker, Kubernetes) and cloud infrastructure (Azure, AWS, GCP, etc.)
- Proficient understanding of version control tools (e.g., Git) and continuous integration/continuous deployment (CI/CD) pipelines
- Excellent problem-solving skills with a focus on performance tuning, scalability, and security
- Strong communication and collaboration skills
- Knowledge of machine learning frameworks or data science is a big plus
- Familiarity with front-end technologies (JavaScript, React, HTML, CSS) is a plus
- Being humble and having each other’s backs
- Learning new things and sharing expertise with each other—by answering a quick question on teams, pairing on a feature, or leading a lunch and learn session
- Producing high quality work, we’re proud of, and not taking shortcuts
- Having fun—we like to joke around, eat lunch together, and even hang outside of work
- Leaving work at work, maintaining a sustainable pace (no big bangs, few big pushes)
What the job involves
- This opportunity is part of our Emerging Technology Group within Digital Technology
- You will be responsible to drive the development of highly scalable backend services that will impact AI related products
- As part of Digital Technology – you will be able to drive our customer zero strategy for ServiceNow product - we ensure the products works for us internally and delivers value as it gets in hands of our customers
- With AI everywhere we are responsible for advance technology services which cuts across the enterprise like Search and Conversational Interfaces
- We are focused on accelerating innovations and developing new concepts, forward-thinking solutions and products leveraging ServiceNow’s Intelligent platform
- Design, implement, and maintain efficient, reusable, and reliable Python code
- Architect and develop scalable, secure, and high-performance AI-driven software solutions
- Integrate ML/AI capabilities into the ServiceNow platform
- Help evolve the MLOps process our team follows
- Lead code reviews, mentor junior engineers, and enforce best practices in coding, design, and architecture
- Collaborate with cross-functional teams including product managers, ML engineers to build and deploy high-quality features
- Work with cloud platforms (Azure, Databricks, GCP, AWS, etc.) to develop and deploy cloud-based solutions
- Identify and resolve software defects through debugging and troubleshooting
- Continuously improve existing codebases to increase maintainability, performance, and scalability
- Drive the technical direction of key projects and ensure alignment with overall business goals
- Ensure system security and data protection principles are embedded in solutions
- Stay up to date with new tools, libraries, and trends in the Python and software development ecosystems
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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