Executive Assistant to the CEO, Hootsuite
$102.3-143.3k
Mid and Senior level
New York
Toronto
Social media management tool
Be an early applicant
Social media management tool
1001+ employees
B2BEnterpriseInternal toolsMarketingContentAnalyticsSaaSSocial Media
Be an early applicant
$102.3-143.3k
Mid and Senior level
New York
Toronto
1001+ employees
B2BEnterpriseInternal toolsMarketingContentAnalyticsSaaSSocial Media
Company mission
Hootsuite's mission is to empower organizations to build trust and deepen relationships through the power of social.
Role
Who you are
- The ideal candidate will enjoy working in a fast-paced, demanding environment and will demonstrate exceptional organizational skills, attention to detail, and the ability to handle confidential information with discretion
- Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and keep everything running smoothly. This includes scheduling meetings, managing calendars, and handling correspondence
- Communication Skills: Excellent verbal and written communication is crucial. You’ll need to interact with high-level executives, stakeholders, and staff, and handle sensitive information with discretion
- Problem-Solving Abilities: Quick thinking and resourcefulness to address unexpected issues or challenges that arise, often under tight deadlines
- Time Management: Efficiently manage your time and the CEO’s time, balancing urgent tasks with long-term projects
- Technical Proficiency: Proficiency in office software (like Microsoft Office Suite or Google Workspace), and often other tools such as project management software and communication platforms
- Attention to Detail: Accuracy in tasks such as preparing reports, managing schedules, and handling data is essential to avoid errors
- Discretion and Confidentiality: Handling sensitive and confidential information with the utmost integrity and professionalism
- Interpersonal Skills: Building and maintaining relationships with various stakeholders, managing conflicts, and fostering a positive work environment
- Adaptability: Flexibility to handle a wide range of tasks and adapt to the CEO’s evolving needs and priorities
- Strategic Thinking: Understanding the business’s goals and aligning administrative support with those goals, often by anticipating needs and proactively addressing them
- Project Management: Skills in managing and tracking progress on various projects, sometimes including coordinating with other departments or external partners
- Event Planning: Organizing high-profile events, meetings, or travel arrangements, ensuring everything is well-coordinated and executed seamlessly
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community
- Curious. You are always learning and seeking ways to make things better
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others
What the job involves
- We are looking for an EA in the CEO Office who will support the CEO in ensuring the effective execution of the established operating rhythm (e.g. documenting key insights and actions from staff meetings, coordinating quarterly/semi-annual/annual planning, board meeting preparation, QBR coordination, offsite planning, tracking key results).
- Reporting to the CEO, you will drive operational effectiveness and know how to get things done, connect the dots to better equip others in their work, and lean in where additional support is needed.
- You will take a positive, influential, and motivational approach to working across all levels, from individual contributors to senior leaders, including the Executive Leadership Team
- In this role you will provide high-level administrative support to the CEO, ensuring smooth operation of the executive office.
- This role involves managing schedules, coordinating executive and Board meetings, handling correspondence, and performing a variety of tasks to support the CEO’s strategic objectives.
- Calendar Management:
- Manage and coordinate the CEO’s calendar, including scheduling meetings, appointments, and travel arrangements
- Prioritize and manage incoming requests, ensuring timely and effective responses
- Act as a gatekeeper and need to manage interactions delicately, balancing the CEO’s time and priorities with external demands
- Communication Management:
- Screen and handle phone calls, emails, and other correspondence
- Inbox management
- Draft, proofread, and edit communications, reports, and presentations
- Meeting Coordination:
- Prepare agendas, take minutes, and follow up on action items from meetings
- Manage executive/company-wide and external meetings as requested
- Coordinate logistics for meetings, including venue arrangements and technical support
- Handle personal errands and tasks for the CEO, including managing personal appointments
- Coordinate personal events and activities as needed
- Coordinate high-profile events, such as board meetings, investor presentations, and major company announcements, requiring advanced planning and execution skills
- Offsite Planning and Logistics:
- Coordinate offsite logistics, including scheduling, travel, venue selection, and accommodations (average 1x per quarter)
- Help manage offsite vendor and attendee communications, including RSVPs, inquiries, and invoices
- Travel Arrangements:
- Organize complex travel itineraries, including flights, accommodations, and transportation
- Prepare travel-related documentation and expense reports
- Project Support:
- Assist with special projects, research, and reports as needed
- Provide support for strategic initiatives and operational tasks
- Confidential Matters:
- Manage sensitive and confidential information with discretion
- Ensure privacy and confidentiality in all dealings
- Other work areas:
- Understand key company priorities/goals and the team structure and day-to-day operations to meet those goals
- Collaborate with the other EAs to ensure appropriate pass-down communications from the CEO Office
- Develop internal processes to streamline and optimize the most critical work done by the team
- Track progress toward key results set by the CEO
- Foster a culture of openness and transparency to increase communication within and outside of the team
- Have a positive impact on the effectiveness of the Operations team and company
Our take
Hootsuite is a leading social media management platform that’s been around since the early days of this now ballooning online sector. With over 18M customers, and used by over four fifths of the Fortune 1000 - including major players like Ikea, bumble, and JC Perrault - this giant is hugely competitive in the space. It’s a rapidly-changing market, however, and staying ahead is tough.
A push for acquisitions (including Sparkcentral and Heydey) comes as the company is broadening its remit to help customer service teams manage inquiries. This is an interesting step into a growing sector: customer service is going through a period of rapid development with the progress of chatbots and a major increase in the amount of digital communications.
Hootsuite's plans for an IPO didn't survive the tough economic conditions of 2022, and like many other tech companies it engaged in several rounds of layoffs across 2022 and into 2023, with over a third of its workforce made redundant. Following a change in leadership the company hopes to get back on course as the economy begins to recover.
Steph
Company Specialist
Insights
Top investors
Some candidates hear
back within 2 weeks
-26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2014
$60m
SERIES D
Aug 2013
$165m
SERIES B
Total funding: $246.9m
Company benefits
- 100% coverage on mental health-related treatments in North America. Culturally appropriate trauma counselling services
- A company-wide Wellness Week between July 5 to 12 where we can all “unplug” together
- Accidental death and dismemberment (AD&D) Insurance
- Dental Insurance
- Disability Insurance
- Employee Assistance Program
- Gym / Wellness Reimbursement ($55 per month)
- Gym Discount
- Health Insurance
- Life Insurance
- Maternity Leave
- PTO (Vacation / Personal Days) - 20 days. After your two year anniversary, you get an additional two days each year until you reach thirty days (six weeks) at your sixth anniversary
- Paternity Leave
- Sick Time (for individual employee and family members)
- Bereavement Leave
- Business Travel Insurance
- Company Phones
- Fertility Assistance (Coverage for fertility treatments and gender affirmation surgeries)
- Immigration Assistance
- Phone Bill Reimbursement ($50 per month)
- Remote Work
- 401k
- Employee Discount
- Pet Friendly Workplace
- RRSP Matching
- Volunteer Time Off
Company values
- Step Up - Show the world what it looks like to live and work by these guiding principles
- One Team - Make Hootsuite a place where we all feel safe, welcomed, valued, and empowered to do our best work together without compromising who we are
- Customer Obsessed - Focus relentlessly on helping our customers succeed
- Go Fast, Be Agile - Widen our competitive advantage by committing to speed and simplicity over perfection and complexity
- Play to Win - Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders
- Neighbors and Allies - Give back to our communities and be an ally
Company HQ
South Main, Vancouver, BC
Articles
Leadership
Ryan Holmes
(Board Member)Previously founded interactive agency Invoke Media, served on the Board of Directors for Ariztia, and after stepping back fro Hootsuite went on to found pre-seed fund LOI Venture.
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