Customer Support Engineer, xAI

Salary not provided

+ xAI equity

TypeScript
Python
Go
Terraform
C++
Rust
Pulumi
Junior, Mid and Senior level
London
San Francisco Bay Area

More information about location

5+ days a week in office (Palo Alto, CA and Piccadilly Circus, London)

xAI

Building artificial intelligence

Be an early applicant

xAI

Building artificial intelligence

21-100 employees

B2CB2BArtificial IntelligenceDeep TechMachine Learning

Be an early applicant

Salary not provided

+ xAI equity

TypeScript
Python
Go
Terraform
C++
Rust
Pulumi
Junior, Mid and Senior level
London
San Francisco Bay Area

More information about location

5+ days a week in office (Palo Alto, CA and Piccadilly Circus, London)

21-100 employees

B2CB2BArtificial IntelligenceDeep TechMachine Learning

Company mission

To build AI systems that can help humanity understand the world better.

Role

Who you are

  • Great verbal and written communication skills in English
  • Expert in at least one programming language that compiles to machine code such as Rust, C++, or Go. Rust or C++ experience is preferred
  • Experience in Python
  • Experience in TypeScript
  • Understanding of the HTTP protocol

Desirable

  • Deploying machine learning models to production
  • Writing developer documentation
  • Creating and maintaining SDKs
  • Using Pulumi or Terraform

What the job involves

  • Helping customers use our API products
  • Adding customer-specific features when necessary
  • Improving public documentation
  • Improving our SDKs based on customer feedback,
  • Scaling our model deployments across inference locations to improve latency/throughput for key customers
  • The xAI London team is a team of software engineers with a focus on large-scale, highly-reliable distributed systems
  • We work on many different levels of the stack ranging from build systems, to production backend infrastructure, and frontend development
  • For example, we built large parts of the Grok production stack. We focus on building high-quality software and aren’t afraid to delve into technically complex topics to solve problems the right way

Application process

  • If your application passes this stage, you will be invited to a 15 minute interview (“phone interview”) during which a member of our team will ask some basic questions
  • If you clear the initial phone interview, you will enter the main process, which consists of four technical interviews:
  • Coding interview in Rust, C++ or Go,
  • Coding interview in Python,
  • Software design interview,
  • Meet the wider team and give a 20 minute presentation about the most difficult technical problems you have solved
  • Our goal is to finish the process within one week
  • All interviews will be conducted via Google Meet

Our take

xAI is dedicated to tackling the limitations of current AI systems by developing Grok, an AI model designed to provide accurate, reliable, and witty responses to a wide range of queries. Grok is equipped with real-time knowledge access, allowing it to offer insightful answers and even suggest relevant questions.

The company is focused on enhancing Grok's reasoning abilities, reliability, and safety through research directions such as scalable oversight mechanisms, formal verification techniques, and adversarial robustness improvements. Additionally, xAI aims to broaden Grok's applicability by integrating multimodal capabilities like vision and audio, enabling real-time interactions and assistance in various domains.

As xAI continues to refine Grok's capabilities, the company envisions a future where AI serves as a powerful tool for advancing scientific understanding, fostering innovation, and contributing to societal well-being.

Steph headshot

Steph

Company Specialist

Insights

Top investors

Few candidates hear
back within 2 weeks

Company

Funding (2 rounds)

May 2024

$6bn

SERIES B

Dec 2023

$134m

SEED

Total funding: $6.1bn

Company benefits

  • Medical, vision, dental
  • STD, LTD and life insurance

Company HQ

Downtown, Burlingame, CA

Leadership

Elon Musk

(Founder)

Founder, chairman, CEO, and CTO of SpaceX. CEO and product architect of Tesla. Chairman and CTO of X Corp, founder of the Boring Company, co-founder of Neuralink and OpenAI, and president of the Musk Foundation.

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