Senior Software Engineer, Replicant

Machine Learning Team

Salary not provided

+ Equity

Python
PyTorch
Senior level
Remote from Canada, US
Replicant

Call center AI chatbots

Job no longer available

Replicant

Call center AI chatbots

101-200 employees

B2BArtificial IntelligenceCustomer serviceAutomation

Job no longer available

Salary not provided

+ Equity

Python
PyTorch
Senior level
Remote from Canada, US

101-200 employees

B2BArtificial IntelligenceCustomer serviceAutomation

Company mission

To provide clients with an artificial intelligence solution that their customers enjoy speaking to.

Role

Who you are

  • 5+ years of software development experience in ML infra, ML tooling, or products with ML usage
  • Preferred if experienced with the ML ecosystem (python, pytorch, faiss, elastic search)
  • Excellent communication skills and a vivid imagination
  • Passion about engineering and team culture
  • You love tackling ambiguous technical problems and developing solutions to problems with significant impact
  • You are an independent thinker and like to own and solve complex problems
  • You are interested in exploring the nuance and aesthetic of conversations

What the job involves

  • The Machine Learning team is seeking a Senior Software Engineer to join our ML platform effort. Our ML platform serves as the runtime for our Conversational AI stack (LLM, NLU, DST, Dialog Policy Learning, Knowledge Graph, NLG) and enables the development of conversational AI products (chatbots and new products)
  • Innovate, build, and deliver the latest Conversational AI architecture with enterprise-grade quality code on our ML platform
  • Develop, maintain and scale our ML platform to ensure efficiency and reliability
  • Help set the team's strategic direction, cultivating an environment that encourages innovation and professional growth
  • Actively engaging in all aspects of development, from ideation and experimentation to implementation and deployment
  • Collaborating with various teams and product managers to develop and implement ML based solutions, ensuring performance optimization and alignment with broader business goals

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Insights

Top investors

62% employee growth in 12 months

Company

Company benefits

  • Company Equity
  • Health insurance
  • Remote-friendly
  • Frequent offsites
  • Unlimited vacation
  • Sabbatical program
  • Equipment stipend
  • Wellness stipend

Funding (last 2 of 4 rounds)

Apr 2022

$78m

SERIES B

Sep 2020

$27m

SERIES A

Total funding: $120m

Our take

Whilst automation and AI are being applied to industries across the world, customers must still endure long waits and inconsistent service from telecommunication services. In addition to this, customer service agents must answer the same repetitive questions hundreds of times every day, which is both expensive and inefficient. Replicant uses neural networks to provide completely autonomous call center technology, that aims to provide intelligent and human-like alternatives to customer service agents.

Replicant's service understands context, accents, slang, and technical terms, providing far more intelligent results than simple answer-recognition phone services. Although various startups are taking steps towards reducing bottlenecks within customer service calls through autonomous chatbots, Replicant stands out by focusing on providing realistic and engaging conversation through neural networks, providing a convincing replacement that reduces costs and frustrations within call centers of any type.

Replicant has secured a good amount of funding to fuel its to ambitions to expand research and development, improving its conversations, and launch new automated channels. The company also plans to increase headcount across a range of teams, onboard new customers, and launch professional development programs for its employees.

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Freddie

Company Specialist at Welcome to the Jungle