Customer Success Manager, Visit.org
$55-65k
Social impact engagement for employees
Job no longer available
Social impact engagement for employees
101-200 employees
Job no longer available
$55-65k
101-200 employees
Company mission
To enhance impactful social organizations by facilitating mutually beneficial interactions between people and communities around the world.
Role
Who you are
- The right candidate will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment
- 2+ years of experience in Customer Success, Account Management, Sales, Partnerships, or another client-facing, quota-responsible role
- Experience working in a fast-paced startup environment, particularly enterprise SaaS
- Fluency in demonstrating value through customer stories, data, and unique insights
- Strong organizational skills and the ability to create structure in ambiguous situations
- Detail-oriented while maintaining the ability to drive towards overarching goals
- Ability to learn quickly and grasp different processes and/or systems
- Excellent written, verbal, and presentation communication and interpersonal skills
- A team player who can foster relationships and communicate effectively across departments
- Competence using sales management and internal communication tools, including Salesforce, Gong, Slack, Monday.com, and others
- A true desire to satisfy the needs of our clients
- Passion for our mission and the desire to make an impact in the world through technology
- Experience working in a fast-paced startup environment
What the job involves
- Visit.org is looking for a passionate and ambitious Customer Success Manager (CSM) to join our remote team
- The Customer Success Manager will own a client portfolio, acting as the main point of contact and advocate for our corporate partners
- You will own the onboarding, relationship management, and partnership renewal of your portfolio while tracking KPIs for the CS team
- Develop and implement strategic plans to manage and grow assigned accounts
- Renew accounts and prevent churn of existing logos and recurring revenue
- Build strong, trusting relationships across multiple levels, from end user to executive sponsor
- Understand client needs and how Visit.org can support them
- Provide superior customer service and ensure client satisfaction, escalating issues efficiently and addressing challenges effectively
- Communicate and coordinate with other internal teams to deliver on expected services
- Support sales team with happy references, referrals, and warm cross-sell leads
- Develop and maintain excellent knowledge and understanding of Visit.org’s go-to-market model, our service and tech offerings, the competitors in the space, and the industries we serve
Our take
Visit.org was one of a number of companies smartly turning the Covid Pandemic upheaval to their advantage. They originally hosted a marketplace of socially impactful travel experiences, but when travel restrictions and transmission earnings kicked in, they pivoted sharply. Now, they help companies meet corporate social responsibility (CSR) pressure by providing a curated package of remote, socially impactful activities.
It’s a smart move. CSR pressure is growing as investor expectations regarding social impact are rising. Moreover, it will help companies boost their appeal to Millennials, who are anticipated to constitute three quarters of the workforce by 2025 - a majority of whom say they won’t accept jobs from companies with poor CSR policies. These standards look set only to rise as Gen-Z enters the job market.
Visit.org’s offering, which additionally helps companies tailor their remote social impact packages by providing employee-preference analytics, is proving both an affordable and reputationally lucrative solution. A large raft of corporate customers including Dolby, Twitch, and IBM will help cement their position going forward.
Freddie
Company Specialist
Insights
Company
Company benefits
- Health, Dental, Vision
- PTO + Holidays + Birthday off!
- Competitive Salary
- Mission aligned company events and unlimited volunteer time off
- Work from home stipend
- Inclusive, collaborative, and exciting start-up culture
- Accelerated career & personal growth
- Culture Club and more!
Company HQ
World Trade Center, New York, NY
Articles
Leadership
Gal Leibovich
(COO)Previously an Owner and Operations Director at Homepic Real Estate. Went on to serve as Owner and Director at Hallo Hallo. Prior to Co-founding Visit.org, they were Head of Operations at Gett.
Michal Alter
(CEO)15 years of experience working in tech and social development. This includes time as a Software Developer at Nuance Communication, work as the Director of Refugee Affairs at the Tel Aviv City Government, and Strategy Consultant at New York Cares.
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