Onboarding Lead, Mercury
$91.7-127.4k
+ equity (stock options), and benefits. Salary is dependent on location. Salary for Canadian employees : CAD 92,700 - 115,900
Banking services for startups
Job no longer available
Banking services for startups
501-1000 employees
Job no longer available
$91.7-127.4k
+ equity (stock options), and benefits. Salary is dependent on location. Salary for Canadian employees : CAD 92,700 - 115,900
501-1000 employees
Company mission
To make scaling tech companies simpler with a personalized banking stack for startups, and power the next generation of companies that will shape the American industry.
Role
Who you are
- Have 3+ years of experience leading queue based teams, either in the Risk space or in an adjacent role
- Have experience in Risk, or have the confidence and desire to learn something new
- Have a strong ownership mindset. Set high standard of excellence both in your own work and your teams work
- Know how to logically problem solve with a goal of making product, teams and processes more efficient
- Top notch written and verbal communication skills - exhibiting a strong executive presence and ability to write with clarity and purpose
- Have outstanding attention to detail and excellent time management skills
- Be comfortable juggling multiple projects, focus areas, and priorities
- Have a passion for leading teams and aiding career development in a non defined space
- Lead with empathy, trust and understanding and create a safe space for feedback
- Delight in providing an exceptional customer experience
- Comfortable leading in an environment that is constantly changing and growing
What the job involves
- As people manager on the Onboarding team, your role will consist of managing a team of specialists, including their day to day success and overall growth
- You’ll also help the team scale by creating efficient processes, bringing forward creative product solutions and overseeing the execution of projects that help us achieve our goals
- You’ll play a key role ensuring that the team is supported to tackle the day to day and in empowering the team to adapt quickly in a changing environment
- Help hire and manage the day to day for a team of Onboarding Specialists. Day to day tasks may include monitoring metrics, answering questions, handling escalations and helping the team navigate challenges and ambiguity that may arise
- Ensure your team is efficient and competent by conducting regular 1:1’s focused on providing feedback, setting goals and building confidence
- Support your teams growth by identifying development opportunities and dedicating time for career development conversations consistently
- Be fluent in Onboarding team KPIs and use them to effectively manage your team and help Onboarding consistently deliver on our goals
- Proactively identify product gains at scale and surface product feedback, communicating and working cross functionally with EPD partners
- Effectively manage projects and drive forward results, both with internal stakeholders and third party vendors
- Help set the vision for the team by contributing to bi-annual KPI discussions and owning relevant projects that support our teams broader goals
- Take ownership of your work by proactively identifying needs of the team and creating and managing projects with limited supervision
- Contribute to monthly and quarterly business reviews, both reporting and presenting
Otta's take
Sam Franklin
CEO of Otta
Frustrated by the archaic, fee-laden banking services offered to entrepreneurs, the founders of Mercury set out to create a better solution. They envisioned a platform that was dynamic, tech-driven, and free from unnecessary fees.
Mercury delivers on this vision by automating business payment processes, offering FDIC-insured accounts, and providing full API access, empowering entrepreneurs with greater control and efficiency. This approach stands in stark contrast to traditional startup banking, which often burdens young businesses with high fees and limited functionality.
By prioritizing user experience and offering a free service tier, Mercury has attracted over 100,000 businesses and achieved a $1B valuation in 2021. As a rising unicorn in the stagnant world of startup banking, mercury is poised for continued growth, constantly adding new features and expanding its team to further disrupt the industry.
Insights
Some candidates hear
back within 2 weeks
50% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2021
$120m
SERIES B
Sep 2019
$20m
SERIES A
Total funding: $150.9m
Company benefits
- Health, dental, & vision
- 12+ weeks of paid parental leave
- $600 USD custom WFH equipment setup
- Unlimited vacation policy (with a mandatory minimum)
- Retirement matching up to 4% of base salary (401k/RRSP)
- Paid 6-week sabbatical after the 5-year mark
- Annual $1K USD learning & development budget
- Unlimited book budget
- Weekly $100 USD food budget
- Monthly $100 USD wellness budget
- Monthly $50 USD cellphone reimbursement
- Pet-friendly offices with free tea & lunch
Company values
- Think actively: Question processes. Give thoughtful feedback. Find the best way to do something instead of going by how it’s always been done
- Be super helpful: Practice intentionality and accountability. Go above and beyond to solve problems, and do it as a team
- Act with humility: Treat everyone with respect. Leave egos at the door
- Appreciate quality: Work with the best equipment. Avoid cutting corners. Take pride in crafting a lasting product
- Maximize efficiency: Minimize unnecessary meetings and bureaucracy. Work together to get the job done right
- Focus on product: Ask yourself how the product can be better today than it was yesterday
Company HQ
SoMa, San Francisco, CA
Articles
Founders
Jason Zhang
(COO)Studied Biology at Stanford before spending over 4 years at Heyzap in Business Development.
Immad Akhund
(CEO)Graduated from the University of Cambridge, then worked as a Software Developer at Aquila and Bloomberg. Also founded Clickpass and Heyzap, and was a Part-time Partner at Y Combinator.
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