IT Support Specialist, Dialpad
+ Stock Options
5 days a week in office
AI-powered cloud communications platform
Open for applications
AI-powered cloud communications platform
1001+ employees
Open for applications
+ Stock Options
5 days a week in office
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- To ensure success as an IT Support Specialist, you should possess extensive experience in providing information technology support in a fast-paced environment
- This position requires a strong technical background, excellent problem-solving skills, a customer service mindset, with effective communications
- You thrive on working in a high-growth, fast-paced environment, and are motivated to delight customers and build a large and important enterprise cloud company
- A bachelor's degree in computer science, information technology, or similar
- 3-5 years of experience as an IT Support Specialist supporting Mac and Windows operating systems
- Exceptional ability to provide technical support and resolve queries
- In-depth knowledge of computer hardware, software, and networks
- Ability to determine IT needs and train end-users
- Proficiency in IT helpdesk software, such as Jira Service Manager and Zendesk
- Experience in documenting processes and monitoring performance metrics
- Ability to keep up with technical innovation and trends in IT support
- Experience with audiovisual equipment and technologies, including video conferencing systems, digital signage, and multimedia content creation tools
- Lead with positive energy, empathy, and customer first mindset
- Self-motivated with a proactive approach to problem-solving
- Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders
- Certifications such as CompTIA A+, N+, Security+, Google, and Microsoft are highly desirable
- Must have completed all core Dialpad product certifications within the first 100 days of tenure
What the job involves
- As an IT Support Specialist, you will be a client-centric IT professional responsible for overseeing and managing the organization's IT systems and audio visual (AV) infrastructure for in-office, remote and global Dialpad employees
- You will play a pivotal role ensuring optimal use of our hardware and software technologies, enhancing system performance, analyzing and troubleshooting technical issues, and providing assistance to our end-users
- Provide timely resolution and support to end-users with best-in-class SLAs and less than 2% callbacks
- Be focused on improving operational efficiency on all levels and at all locations
- Onboarding and training end-users on hardware functionality and software programs
- Analyze IT requirements and provide objective advice on the use of IT systems
- Assist with information security, physical security controls, and device security protocols
- Ensure proper hygiene of system accounts and licenses
- Responsible for tracking, managing, and supporting IT assets
- Responsible for access management of critical end user systems
- Research, install and configure new equipment and software
- Managing inventory of equipment, consumables and other supplies
- Support and implementation of AV equipment, conference rooms, and meetings
- Troubleshoot and resolve IT issues via phone, web, and in-person channels
- Must have experience working with and managing MacOS, and Windows devices
- Must have experience managing endpoint solutions as Antivirus, Patch management tools etc
- Must have experience in supporting system and IT audits
- Timely onboard and off-board employees and contractors
- This is an in-office role with some hybrid flexibility when approved
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has allowed it to heavily invest in the continued R&D of AI technologies to deliver a number of industry-first features. The company has also expanded globally with the opening of offices in Europe and Asia and plans to further extend its global footprint with additional investments internationally.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
- 100% paid medical, dental, and vision plan
- Catered lunches, free snacks & drinks
Company values
- Do the right thing
- Delight our users
- It takes both skill & will
- Innovate continuously
- Every voice matters
Company HQ
San Ramon, CA
Articles
Leadership
Craig Walker
(CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
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