Commercial Customer Success Manager, Sigma Computing
$110-135k
+ Equity
Business intelligence software solutions
Job no longer available
Business intelligence software solutions
201-500 employees
Job no longer available
$110-135k
+ Equity
201-500 employees
Company mission
To empower everyone to make the best possible decisions at every turn by removing the barriers that prevent people from analyzing data across sources and delivering the full spectrum of self-service cloud analytics and business intelligence.
Role
Who you are
- Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field
- 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry
- Strong analytical skills with a proven ability to solve complex problems using data
- Excellent communication and interpersonal skills, with a knack for building trust and driving engagement
- Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention
- Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
- ETL experience
- Experience implementing production business intelligence solutions
- Startup experience
What the job involves
- We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team
- This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives
- Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts
- Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights
- NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support
- Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention
- Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives
- Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base
Otta's take
Sam Franklin
CEO of Otta
Sigma Computing is cloud analytics and business intelligence solution that provides live access to cloud data warehouses using an intuitive spreadsheet interface, allowing customers to analyze data and make insight-driven decisions in a matter of moments, not weeks. The company’s unique architecture of expanding data improves both performance and security by exclusively retaining data in cloud warehouses like Snowflake.
The company boasts more than 220 enterprise customers, including US Foods, Blackstone, and Athenahealth, who rely on Sigma Computing to make confident data-driven decisions. The company’s iterative and community-driven approach to A&BI frees data experts to focus on more innovative, fulfilling initiatives.
The company’s impressive funding rounds, co-led by D1 Capital Partners and XN, with support from exciting investors including Snowflake Ventures, Sigma Computing aims to continue to rapidly scale and democratize data analytics for organizations of all sizes.
Insights
Company
Funding (last 2 of 6 rounds)
May 2024
$200m
SERIES D
Dec 2021
$300m
SERIES C
Total funding: $566.3m
Company benefits
- Medical/Dental/Vision Insurance
- 401(k)
- Flexible Vacation
- Flexible Schedule
- Access to Health & Wellness Partners
- Parental Leave
Company values
- Assume Best Intent - We seek multiple perspectives to better understand where others are coming from, including our customers, partners, and each other
- Communicate Freely - We speak up when we have questions or ideas. We explain why decisions were made and are always open and honest with each other
- Be Curious & Constructive - We are curious about the world around us and want to dig into data to find our own answers and enable our customers to do the same!
- Be Smarter Together - We are greater together than the sum of our parts
- Aim for Greatness - We believe that failing at something great is better than succeeding at something mediocre
Company HQ
Yerba Buena, San Francisco, CA
Founders
Rob Woollen
(CTO)Previous Entrepreneur in Residence at Sutter Hill Ventures. Served as CTO & SVP (Platform Product Management) at Work.com. Worked as a Chief Architect at BEA Systems and was a Software Engineer at HP.
Jason Frantz
(Chief Architect)Previously served at the CTO at Sigma Computing. Previous Entrepreneur in Residence at Sutter Hill Ventures. Worked as a Software Architect at MapR Technologies, previous Software Engineer at both Clustrix and Agami Systems.
Mike Speiser
(Board of Directors)Founding Investor & Board Member of Snowflake, Sila Nanotechnologies Inc., Lancework, Clumio, Observe Inc., Ghost, Luminary Cloud, Transposit, Stealth, and Pure Storage (previous Board Member). Co-Founder of Epinions.com. Previous VP of Community Products at Yahoo, and VP of Product Management & Product Marketing at Symantec.
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