Mid-Market Account Executive, Scribe
$160-175k
OTE
+ Equity
3 days a week in office
Automatic step-by-step guide generation
Open for applications
Automatic step-by-step guide generation
21-100 employees
Open for applications
$160-175k
OTE
+ Equity
3 days a week in office
21-100 employees
Company mission
Scribe's mission is to unleash and up-level the world’s know-how.
Role
Who you are
- You'll be a great fit if you're passionate about our customers and enjoy building relationships in customer-facing roles
- With experience in either customer success, account management, sales, or business development at a software company, you bring valuable insights to the table
- Your adept problem-solving skills allow you to identify common business issues and propose effective solutions
- Exceeding goals isn't just a target; it's a source of motivation for you
- You embrace failure as an opportunity to learn and improve continually, fostering a positive team environment through encouragement and support
- Your engaging presentation skills and understanding of business challenges position you as a trusted advisor, capable of empowering others
- You're energized by the opportunity to expand our customer base and innovate as we scale
- At Scribe, we embrace creativity and encourage thinking outside the box, and we expect the same from you
- If you love talking to people, are passionate about making customers successful, and get excited about building alongside a scrappy team - please get in touch about joining our growing team!
- 3 years of sales experience (1+ closing), and is interested in building new skills and continuing to grow their career at a fast-paced start-up
- Proven ability to effectively communicate and close business with repeatable processes
- Ability to manage pipeline and communicate deal progression to leadership
- Comfort with a land and expand motion closing $15k-$50k ACV deals
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
- Excellent prioritization skills, with the ability to handle a large volume of prospects and customers
- Passion for technology and the ability to quickly learn new SaaS software applications
- A positive attitude and a willingness to go the extra mile for customers
What the job involves
- As a Mid-Market Account Executive, you will be the face of our product to our prospective customers - ensuring that prospects learn about the value of Scribe, delivering sales content and live product demos to customers and prospects, and fielding inbound objections
- As an Account Executive you’ll own the complete sales process from start to finish
- In addition, you’ll help businesses solve workforce documentation problems felt by organizations around the world
- Scribe is a truly horizontal product used by over 600,000 organizations around the world, so you will have the opportunity to work with a large volume and wide range of customers across industries and roles
- Given your unique customer vantage point, you will work closely with Growth, Customer Success, Marketing, and Support team members daily to test new ways to reach users effectively
- Focus on new customer acquisition
- Build a strong sales pipeline while exceeding quarterly and annual sales targets, closing high velocity transactional deals with a customer-centric and efficient mindset
- Actively manage your pipeline and develop a strategy for long-term sustained success
- Own and update sales activity in Salesforce
- Discovery calls for teams of users to enable customers to convert as Scribe Enterprise users
- Identify acute business problems customers are trying to solve with Scribe and position Scribe as a solution
- Work to develop and circulate best practices in a collaborative environment
- Deliver live product demos to inbound prospects to highlight the value of Scribe and answer functional questions
- Respond to functional questions via email, leveraging existing assets/guides and contributing to our growing library of FAQs
- Work closely with Growth, CS, Marketing, and Support team members daily to surface relevant customer insights and feedback
- Exude a passion for Scribe as a solution for business challenges
Our take
Knowledge workers spend, by some reports, around one fifth of their time simply working out how to do their job. Where historically this might have demanded lengthy, labor-intensive user guides and training manuals, Scribe has brought to market an efficient new alternative, where all users need to do is record their screen whilst carrying out a task.
From there, the company creates text descriptions and interactive screenshots for each step, which can be shared with a simple link. Scribe has accrued an impressive customer base since it launched in beta back in 2020, with over 1,000 teams including Adobe, Facebook, Tesla, and EA using its product. Demand looks likely to continue, with hybrid workforces still widespread post-pandemic.
Founder Jennifer Smith is versed in the inefficiencies of knowledge-sharing within companies from a stint at Mckinsey, and her co-founder Aaron Podolny was previously CTO at automated customer service and sales tools company, Onward. With strong funding secured, Scribe’s impressive success to date looks only set to continue as it scales its team and invests in R&D to propel the development of its platform.
Kirsty
Company Specialist
Insights
Company
Employee endorsements
Nice people
"I get to work with the best people, I can't stress this point enough. The people here are the reason I enjoy my work every day. The people and..."
Funding (last 2 of 3 rounds)
Feb 2024
$25m
SERIES B
Oct 2021
$22m
SERIES A
Total funding: $55m
Company benefits
- Comprehensive healthcare benefits
- Equity
- Unlimited PTO
- 401K - optional participation
Company values
- Make our users heroes. Live for the look on a user’s face when they create their first Scribe.
- Radical ownership. Make empowered decisions.
- One team, one dream. Win as a team, together.
- No limiting beliefs. Constantly pursue the next step of change improvement.
Company HQ
Potrero Hill, San Francisco, CA
Articles
Leadership
Jennifer Smith
(CEO)Has worked as an Engagement Manager at McKinsey and Head of Business Development at Greylock Partners.
Aaron Podolny
(CTO)Worked as a Senior Analyst at Cornerstone Research after graduating from Yale. Was CTO of Onward, and then joined Google's Engineering division.
Salary benchmarks
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