Senior Product Manager, Gusto
Recommendation Systems
$158-228k
Salary dependent on location
2-3 days a week in office
Automated payroll, benefits & HR platform
Job no longer available
Automated payroll, benefits & HR platform
1001+ employees
Job no longer available
$158-228k
Salary dependent on location
2-3 days a week in office
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- 6-8 years of product management experience driving product adoption and business growth
- Bonus if you have experience building Recommendation Systems and/or Ad Serving Platforms in a SaaS environment
- Experience building delightful, relevant and non intrusive User Experiences
- Data and hypothesis driven, business-minded
- You know how to expertly leverage qualitative and quantitative data to develop and execute experiments and A/B tests that are optimized for learning
- You can measure the business impact of your work and tie it back to company goals
- Customer obsessed. You’re passionate about not only hitting business goals, but intimately knowing our customers and creating the best experiences to meet their needs. You know that the key to business growth is through happy customers
- Collaborative execution. You’re a great listener, and naturally bring the team and stakeholders along, yet you don’t hesitate to make hard decisions when needed. You push the pace, and people feel like they do their best work with you
- Objective learning. You get more excited when you’re wrong than when you’re right. You optimize for learning, and love peeling back the layers. Your favorite questions are “why” and “why not”
- Systems thinking. You enjoy complex challenges and navigate them deftly. You have a wealth of frameworks and mental models that you rely on to unpack problems and arrive at elegant solutions
- You can take rough themes and big ideas and turn them into a roadmap of features, experiments, and research with minimal guidance
- Passion. You love the problems Gusto’s solving for business owners and their employees, and you’re excited to continuously solve them better and better
What the job involves
- Gusto is looking for a Senior Product Manager who can build and execute a Platform strategy that uses Machine Learning (ML) and Personalization to build a world class understanding of our customers and make timely and relevant product recommendations
- This role reports into the Growth Team and plays a key role in helping our customers get more value from our product offerings
- In this role you will build a data-driven recommendation Platform to better understand our customers, align their Jobs to be Done (JTBD) with Gusto's product offerings and facilitate timely matchings
- You will build experiences that are delightful but non-intrusive, and connect with them on the right channel based on customer’s consent and preferences
- You will also focus on improving the long- term value that a customer gets from Gusto by ensuring that they only use the products that are relevant to them
- You’ll be working with an established team and seasoned Growth leaders in Engineering, Product, Design, Data Science, Marketing, and Sales
- In this role, you’ll work cross functionally to build Platforms that span the entire breadth of the Growth Stack using ML and Personalization to build world class content for our customers and provide timely relevant product recommendations
- Develop a deep understanding of the customer’s lifecycle and provide timely and delightful recommendations, jobs-to-be-done, and then translate into actionable strategy
- Partner with Engineering, Design, Data Science as well as Revenue counterparts in Sales and Customer Success to solve complex cross functional problems
- Set goals and strategy for your domain then translate it into a roadmap, milestones, and requirements collaboratively to drive alignment and excitement with your cross-functional partners and stakeholders
- Set, track and improve key product and business metrics
- Distill insights and data from key stakeholders, industry trends, competitive analysis, business and product metrics, and other sources to guide strategy
- Drive the product development process from concept to launch, ensuring timely delivery of high-quality products that delight customers and result in significant and measurable business impact
- Iterate on mature features using data and customer feedback to identify areas for improvement and optimization, and ensure experiences delight our customers and surpass our business goals
Otta's take
Xav Kearney
CTO of Otta
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Insights
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company values
- Embody a service mindset - Never stop advocating for the needs of others
- Dream big, then make it real - Be ambitious. Show and do, rather than tell and talk
- Be proud of the how - Ensure deep integrity in everything you do
- Embrace an ownership mentality - Take initiative to leave things better than you found them
- Debate then commit - Share openly, question respectfully, and once a decision is made, commit fully
Company HQ
Central Waterfront, San Francisco, CA
Founders
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 46 more jobs at Gusto