Customer Success Manager, Vanta

Scale

$113-133k

OTE

Junior and Mid level
Remote in US
Vanta

Automated compliance and security provider

Job no longer available

Vanta

Automated compliance and security provider

501-1000 employees

B2BSecurityComplianceSaaSCyber SecurityAutomation

Job no longer available

$113-133k

OTE

Junior and Mid level
Remote in US

501-1000 employees

B2BSecurityComplianceSaaSCyber SecurityAutomation

Company mission

To secure the internet and protect consumer data.

Role

Who you are

  • Have 2+ years of experience in Customer Success at a SaaS company
  • Background in running a large book of business at scale
  • Willingness to collaborate with others and drive mutually beneficial outcomes
  • Self-motivated and curious: Bias for action and committed to iterating when necessary
  • Work effectively in a highly ambiguous, ever-changing environment
  • Experience working in the security or compliance industry is preferred
  • Possess clear and thoughtful communication skills, with strong critical thinking ability
  • Be highly empathetic to customers, with a proven track record of long-term customer retention
  • Experience with hitting retention targets and creating happy, healthy customers
  • Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up

What the job involves

  • Work with Vanta customers across industries, functions, and stages of their customer journey in a 1:1 manner while also leveraging 1:many content
  • Empower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retention
  • Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform
  • Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines
  • Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution
  • Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teams
  • Partner with your Scale CS team to co-create plays to drive engagement across the Vanta customer base with impactful adoption and retention results
  • Proactively partner with Account managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities
  • Liaise with Support and Finance to help quarterback resolutions for customer issues
  • Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business

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Insights

Led by a woman
Top investors

Few candidates hear
back within 2 weeks

38% female employees

20% employee growth in 12 months

Company

Company benefits

  • Health & Wellness: Vanta values the health and well-being of our teammates and offers comprehensive medical, dental, and vision coverage for teammates and dependents. Vanta is excited to provide an additional range of benefits that holistically support your physical, emotional, and financial wellbeing
  • Work Your Way: Enjoy a remote-first setup if you're in the US, or go hybrid at our international offices
  • Paid Parental Leave: Industry competitive paid parental leave for all parents
  • Time Away: Industry competitive and generous PTO policy
  • 401K Plan: 401k matching contribution plan

Funding (last 2 of 5 rounds)

Jul 2024

$150m

SERIES C

Sep 2022

$40m

SERIES B

Total funding: $353m

Our take

The security auditing process is usually very time-consuming, taking hours to complete, and it is often difficult for start-ups to invest time into such a process. Yet, the benefits of security accreditation are enormous, mainly as many such businesses are working globally and need ways to demonstrate security compliance to one another. Vanta works specifically with start-ups to help them complete and pass security audits such as SOC 2 and ISO 27001.

The company is a compliance portal and security monitoring platform that businesses use to assess their risk levels. Vanta carries out a pre-audit of a company's digital security and highlights areas that need to be worked on before a full analysis of all threats is carried out. Other businesses such as Datadog or PagerDuty offer similar security monitoring services, but Vanta monitors its customers throughout the year, allowing any issues to be identified and addressed early on.

Vanta has found a valuable cybersecurity niche within the giant SaaS market. Companies such as Lattice, Clubhouse, and Calm are all customers, demonstrating a growing trend for companies to manage their cybersecurity proactively, which Vanta should be able to take advantage of to further grow and develop into the future.

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Kirsty

Company Specialist at Welcome to the Jungle