UX Research Intern, Zipline
Fall 2024
$34 - $38 Per hour
3-5 days a week in office
Transforming the way goods move
Job no longer available
Transforming the way goods move
1001+ employees
Job no longer available
$34 - $38 Per hour
3-5 days a week in office
1001+ employees
Company mission
To open up access to emergency medical care to everyone in the world.
Role
Who you are
- You’re currently enrolled in an accredited university and pursuing a degree in Design, Human-Computer Interaction, Human Factors, Psychology, Sociology or Cognitive Science
- You have experience in applying human-centered research techniques to product definition and designs
- You have a core understanding of UX and design processes, preferably through college-level coursework or direct experience
- You’ve planned and run UX research studies including user interviews, desktop research, usability testing, and surveys to gather valuable insights into user behaviors
- Your work is showcased in a portfolio that demonstrates you experience with core UX research methodologies and skillsets
What the job involves
- We’re launching our new drone delivery hardware and software to partners in the medical, retail and food industries this year
- Within Zipline, the Customer Platform team designs the experiences at the heart of the service
- On the one hand, the apps consumers use to place and track orders
- And on the other, a suite of tools used by our partners to integrate Zipline into their food, retail or healthcare services
- We’re a friendly, nimble and hardworking team, encompassing designers, engineers and product managers, often collaborating with our partners in sales, go to market and hardware
- We’re looking for a UX Research Intern to help us better understand our customers, and gain valuable insights on how our current and upcoming products resonate with them
- Drive user testing efforts for existing and upcoming software to enable us to advocate for the user in our decision making process
- Write research plans and discussion guides and go into the field for proof of concept and usability testing
- Build rough prototypes and other prompts to assist with field research
- Run online and in-person user studies, recruit participants, collect and analyze quantitative and qualitative data
- Collaborate with designers to turn user study results into design recommendations and directions that will improve the user experience of Zipline delivery
- Present and discuss research findings to interdisciplinary teams of stakeholders, including product managers, engineers, and designers
- We will host our Fall 2024 interns from September to December
Our take
Zipline is transforming the way goods move by creating the first logistics system that serves all humans equally via a drone delivery service. As the first emergency drone logistics operation, Zipline is fundamentally changing how we transport emergency medical supplies and has expanded into commercial deliveries. It's partnered with several major companies, including Walmart.
Zipline has an edge over potential future competitors as the company has thousands of hours and over 35 million miles of flight to prove the system is safe and effective. It’s also one of the first companies to receive a full commercial operating certificate, putting Zipline in a strong position to continuously branch out to other markets.
The unicorn company operates globally and has signed its first government contract with Rwanda to provide up to 2 million drone deliveries by 2029. It is also aiming to start commercial deliveries to individual households in the near future. With big companies such as Amazon and Walmart examining “instant” delivery options, Zipline has a proven track record and the equipment and logistics in place to provide such services. 2023 funding pushed Zipline's valuation to a staggering $4.2 billion, indicating a bright future.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
Apr 2023
$330m
SERIES F
Jul 2021
$250m
SERIES E
Total funding: $813.7m
Company benefits
- Generous parental leave
- Generous vacation policy
- Monthly wellness stipend
- Monthly team events
- Healthcare, vision, and dental
- Healthy, delicious meals and snacks
- Dog-friendly offices
Company values
- Customer obsession - The standard of care
- Ownership - Getting the job done
- Transparency - Breeds trust
- Continuous improvement - Tackling hard problems
- Serve Your Species - Empowering one another
Company HQ
South San Francisco, CA
Articles
Founders
Having studied Economics and Biotechnology at Harvard, they worked for almost 11 months as a self-employed rock climber. They combined their academic and practical experience to co-found Zipline in July 2011.
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