Head of Business Technology Development, Gusto
$228-272k
+ Equity
2-3 days a week in office
Automated payroll, benefits & HR platform
Job no longer available
Automated payroll, benefits & HR platform
1001+ employees
Job no longer available
$228-272k
+ Equity
2-3 days a week in office
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- Proven background in leading technical teams for business applications, particularly within a fast-growing enterprise
- Minimum 10+ years experience in roles related to enterprise systems lead, technology consulting, or management
- Profound expertise spanning various dimensions of Salesforce solutions, including Service Cloud and Sales Cloud, in addition to a comprehensive understanding of tools integral to business applications like NICE
- A track record of successfully influencing senior executives and executing transformative business initiatives through close collaboration with product development teams
- Exceptional executive presence and the ability to exert influence effectively with senior stakeholders across diverse organizational contexts
- Proficiency in leading cross-functional teams, encompassing team leads, developers, and administrators
- A dedicated delivery-focused mindset, characterized by a propensity for tackling intricate issues through methodical root cause analysis and purposeful prioritization, even within challenging and uncertain situations
- Proficiency in communicating adeptly with technical and business stakeholders and end-users. Exceptional aptitude for problem-solving and analytical reasoning
- Highly developed skills in fostering relationships, promoting collaboration, and effective negotiation
What the job involves
- This role involves leading a dynamic cross-functional technology group with the goal of transforming the customer experience and optimizing business operations
- You will collaborate closely with customer-facing and partner service teams throughout Gusto Operations, empowering them with the tools and insights they need to deliver exceptional service to our end-users
- In this role, you will be responsible for deeply understanding business priorities, crafting a strategy and roadmap for technology tools, and partnering with our Engineering teams to create and implement solutions that empower our Operations teams
- As the Head of this function, you will oversee a big team consisting of tech leads, platform administrators, and developers who work closely with Operations, product management, and engineering leadership across Gusto to design and provide tools for our high-touch service teams
- Strategic Technology Planning: Formulate a comprehensive plan for business applications that addresses the requirements of Gusto's customer operations. Develop a comprehensive roadmap that encompasses both infrastructure and tool development, ensuring alignment with the strategic direction set by the Operations and Product leadership teams
- Team Management: Lead a team consisting of System Architects, Developers, Administrators, and Program Managers, entrusted with the development and maintenance of three distinct sets of operational systems and tools for Gusto's operations. Offer direction to the Business Applications Management team, enabling them to shape the operational production and administration strategy for all Operations
- Thought Leadership: Define a well-defined vision, set goals and objectives (OKRs), prioritize tasks, and work collaboratively with the team to accomplish them. Ensure the provision of top-notch customer service and ongoing enhancement of technical expertise. Implement a strong prioritization framework for operations within the Servicing Infrastructure & Tools domain
- Stakeholder Management: Collaborate with Operations, Product Management, and Engineering to translate customer requirements into an enhanced product. Cultivate strong relationships with product and engineering teams, fostering a collaborative approach to delivering innovative tools. Hold product teams accountable for meeting requirements and ensure active engagement of the business team in achieving deployment objectives
- Technology Program Implementation: Work with Business Applications leaders to improve the systems and tools that are used to service customers, with a focus on Salesforce Service Cloud for case management. Optimize these improvements through custom development and system integrations. Maintain a good working relationship with Product and Engineering teams, and introduce practices to continuously improve the Business Applications development model
Otta's take
Xav Kearney
CTO of Otta
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Insights
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company values
- Embody a service mindset - Never stop advocating for the needs of others
- Dream big, then make it real - Be ambitious. Show and do, rather than tell and talk
- Be proud of the how - Ensure deep integrity in everything you do
- Embrace an ownership mentality - Take initiative to leave things better than you found them
- Debate then commit - Share openly, question respectfully, and once a decision is made, commit fully
Company HQ
Central Waterfront, San Francisco, CA
Founders
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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