• The ideal candidate will have a consistent track record as a strong operational contributor, supporting the analysis, design and implementation of workflows and processes across a range of functions
• They have experience in Sales and Operational processes, outsource engagements, program execution and scaling workflow opportunities
• They are a strategic and analytical problem solver and skilled operator with the demonstrated ability to successfully deploy new structures and coordinate execution
• Process mapping, workflow design and optimization expertise
• Knowledge of Inside Sales operations
• Knowledge of Business Marketing
• Knowledge of Ad Sales and potentially also ad sales and ad tech experience
• Familiarity in working with Ad Tech, media or digital advertising industry
• Ability to learn to design and implement scalable processes across the customer lifecycle
• Experience in facilitating project milestones and deliverables across teams
• Self-starter with strong collaboration skills and ability to multitask
• Ability to adapt to changing priorities and is comfortable with ambiguity
• BS/BA degree or equivalent years of experience
• 1+ years experience program management

Desirable

• We are looking for a Associate Program Manager, SMC Operations to join Snap Inc our Small and Medium customer sale channel
• This role will join a foundational team which will propel the SMC strategy and vision forward through operational excellence
• Through defining, implementing and managing the SMC operational structures and processes, this role will be pivotal in contributing to the scale and growth of the SMC business unit
• Support the expansion of the SMC sales channel operational engine
• Identifies and creates the processes necessary to get work done
• Partners with others to get work done, connecting tasks and projects to larger initiatives
• Builds relationships across a variety of functions and services in multiple locations
• Separates and combines activities into efficient workflow
• Partner with cross-functional teams, including SMC Revenue Program, Sales, Marketing, Sales Operations, Data Operations, Partnerships, Measurement, and Data Science to achieve business goals
• Support the evolution of SMC business unit operational metrics to drive process improvements and enhance operational efficiencies
• Partner with Sales Ops in defining operational solutions development, including areas such as tooling improvements for sales & marketing, trainings, QA, and sales communications
• Work with a team to execute complex and time-critical projects through a strategic and prioritized approach for resolution. Use data to influence decisions