Technical Support Engineer, CrowdStrike
West /Mountain
$70-110k
+ Variable/incentive compensation + Equity
More information about location
AI-native cybersecurity platform
Job no longer available
AI-native cybersecurity platform
1001+ employees
Job no longer available
$70-110k
+ Variable/incentive compensation + Equity
More information about location
1001+ employees
Company mission
CrowdStrike is on a mission to stop breaches. Its purpose is to provide safety and security to some of the world’s largest, most influential companies and, by extension, the billions of people around the world who use their services.
Role
Who you are
- 3+ years of customer support, technical support, system administration or related customer facing role
- Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues
- Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment
- Ability to learn new technologies quickly
- Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)
- Ability to work independently with little direct supervision and as a part of a team
- Outstanding analytical and organizational abilities
- Ability to remain calm, composed and articulate when dealing with tough customer situations
Desirable
- Experience supporting Kernel level security solutions
- Experience supporting hybrid environments
- Experience supporting security applications such as AV, VPN, Firewall, proxy
- Linux troubleshooting experience a plus
- Experience with Splunk
- Experience with troubleshooting Windows and Mac
What the job involves
- The Ideal Technical Support Engineer candidate is passionate about technology and customers
- A true problem solver, the Technical Support Engineer will provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service
- You will take ownership of customer issues, including; initial troubleshooting, identification of root cause and issue resolution or escalation, identify and escalate priority issues that need immediate attention
- Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
- Serve as internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possible
- You will collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers
- Create the process or troubleshooting documentation in the support of knowledge base
- We believe in pushing creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers
Application process
- Expected Close Date of Job Posting is:10-23-2024
Our take
Since CrowdStrike was founded by a trio of former McAfee executives in 2011, it’s grown into a thousands-strong, NASDAQ-listed company. With customers including Verizon, Deloitte, and Goldman Sachs, it’s considered one of the world’s top enterprise cybersecurity vendors along with the likes of Cisco, IBM, and Palo Alto Networks.
One of the reasons behind CrowdStrike's continued success is its ability to keep pace with the evolving tech market, for instance with its Generative AI security analyst that leverages recent developments in AI. Although not immune to the slowdown of the global economy, the company's modular design has given it the upper hand, allowing clients to consolidate their security spend with CrowdStrike instead of selecting packages from multiple vendors at a higher overall cost.
With long-term demand for cybersecurity products growing, and its reputation as strong as ever, CrowdStrike shows no signs of slowing down. It has partnered with Ignition Technology to double down on its UK presence, and continues to be a voice in the wider market through its "Falcon Fund" investment vehicle and position as a founding member of NIST's Artificial Intelligence Safety Institute Consortium (AISIC).
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2018
$200m
SERIES E
Oct 2017
$25m
SERIES D
Total funding: $481.3m
Company benefits
- Competitive Employee Stock Purchase Plan
- Comprehensive Health Benefits
- Parental & Fertility Assistance
- Remote-first culture
- Health & Wellness Programs
- Professional Development
- Executive Coaching & Mentorship
- Offices with stocked kitchens when you need to fuel innovation and collaboration
- Competitive vacation and flexible working arrangements
- 401(k) Plan
Company values
- Automony
- Flexibility
- Trust
Company HQ
Heritage District, Sunnyvale, CA
Articles
Leadership
George Kurtz
(President & CEO)Founded security software company Foundstone in 1999, operating as CEO until McAfee's $90m acquisition in 2004. Spent the next seven years at McAfee in a number of executive roles including SVP of Enterprise and CTO.
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