Global Head of Renewals, Asana

• Minimum of 10 years of experience in a senior management position, overseeing renewals or customer success functions within a SaaS or technology environment
• Strong background in renewal management, with a demonstrated track record of success in driving high renewal rates, revenue growth, and customer retention globally and experience with customers of all sizes from SMB through to strategic enterprise
• Demonstrated ability to make data-driven decisions and proven track record of driving strategy and growth in a fast-paced environment and proven ability to partner with VP-level/C-Suite stakeholders
• Experience leading renewal initiatives on a global scale, with a deep understanding of regional differences and cultural nuances that impact renewal dynamics and customer relationships
• Strategic thinker with the ability to develop and execute comprehensive renewal strategies aligned with overall business objectives, leveraging data-driven insights and market intelligence to drive decision-making
• Exceptional negotiation skills with a proven ability to successfully negotiate complex renewal contracts and agreements, balancing the needs of the customer with the objectives of the company
• Demonstrated leadership skills and a track record of developing and mentoring great talent, and inspiring and motivating high achieving teams
• Ability to build and maintain strong relationships with internal and external stakeholders and strong analytical and problem-solving abilities

• As Global Head of Renewals reporting directly to the Chief Customer Officer, you'll lead the transformation of Asana's renewals function to align with our refreshed go-to-market strategy, building a customer transaction journey that delivers value to every customer while achieving aggressive retention targets through your team of regional leaders
• This high-visibility role demands exceptional leadership, strategic excellence, and strong cross-functional relationship skills as you join the CSM & Renewals leadership team to define and execute a redefined Customer Success vision across all post-sales functions
• Responsible for retaining Asana's largest customers, you'll help evolve our GTM motion while collaborating closely with sales, account management, channel, and customer success teams to develop a cohesive partnership that removes blockers, enhances customer engagement, and accelerates growth
• Define long-term vision for the Renewal process in the context of Asana priorities and external benchmarks. Ability to map the steps to get from current state to future state
• Foster an environment that inspires individuals to excel and do their best work. Develop leaders within the organization and align them with roles that expand their potential for impact
• Take ownership of the end-to-end process, continuously seeking adaptive improvements to the customer journey that enhance experiences and increase operational efficiency
• Implement the next iteration of ‘auto-renew’ language in our contracts to strengthen our commercial outcomes
• Build, maintain and iterate automated flags that highlight important renewal risks and expansion opportunities - creating priority focus areas for our frontline teams
• Identify ‘best in class’ external benchmarks to shape our future renewal practices
• Identify trends and share actionable insights with product teams for improving customer experience
• Manage the renewals team with empathy and kindness and lead them through a major transformation. This will involve coaching, mentoring, and training support staff, as well as developing performance metrics and incentive programs to motivate and reward high performance

• Benefits - From comprehensive health benefits including mental health programs and coaching to our in-house culinary program and supportive parental leave policies, our benefits are intentionally designed to ensure that you are energized, focused, and thriving
• Growth - We know that growth isn’t always linear, so we’ll support you in achieving your personal and professional goals. You’ll have the opportunity to take on big responsibilities that impact our success as a company and challenge you in new and fulfilling ways
• Development - We believe in providing everyone with coaching and mentorship. You’ll have access to Conscious Leadership training, success guides, free executive coaching, and our manager training and enablement program

Total funding: $414.4m

Asana is a web and mobile application designed to help teams organize, track, and manage their work. Acting as a unified hub, it empowers teams to effortlessly generate projects, delegate responsibilities, set deadlines, and foster direct task-related communication, transcending the inefficiencies of traditional email-based coordination.