Bilingual Customer Service Specialist, StockX
French/English
More information about location
Streetwear marketplace
Job no longer available
Streetwear marketplace
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To provide access to the world's most coveted items in the smartest way possible.
Role
Who you are
- Experience of customer service/call center experience
- Bilingual in English & French (written and verbal)
- High school diploma or equivalent
- Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)
- Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
- Possess situational awareness to identify and escalate matters that require urgent attention
What the job involves
- As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally
- We work in a face-paced environment where we tear down walls to help our customers, and we find solutions, not excuses
- Our success is focused on 3 areas: the Customer, the team member, and the Company
- Serving our customers is our core, and we help drive a customer-centric culture
- Handling all customer service needs and support for our European customers
- Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
- Help manage the order fulfilment process
- Listen and respond to customer needs and concerns
- Research answers or solutions as needed
- Resolve customer queries and update system accounts accordingly
- Record details of customer conversations and actions taken
- Work to improve customer service by monitoring support communications
- Flexible and willing to support other areas across the business as they come up
- Working Hours: Variable shifts (some evenings & weekends)
Salary benchmarks
Our take
StockX pairs buyers with sellers and verifies products through its live bid-and-ask structure, funding itself by charging a transaction fee on each sale. In return it verifies each item sold on the platform for authenticity and condition, setting it aside from competitors in this space such as TheRealReal.
The company is now hoping to further distinguish itself by working directly with brands to release products through the platform, with a vision to letting its customers set the price for goods in the same way investors do for shares in the stock exchange.
Despite issues including allegations of counterfeiting from Nike and a general slowdown in the resale goods market over 2022, StockX has continued its rapid growth, doubling the number of buyers on its network to 12 million. While a global economic slowdown has caused it to give up on plans for an IPO in the near term, StockX is nonetheless planning to expand its product line and expand internationally in the near future.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
-7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2021
$60m
SERIES E
Dec 2020
$275m
SERIES E
Total funding: $495m
Company benefits
- We promote the physical and emotional health of our team members and their families. We offer generous health benefits packages to keep our team members happy and healthy
- Rest and recharge when you need it the most: In addition to a full holiday schedule, we offer generous paid time off for our team members
- Be present with your new family member: Through our parental leave benefit, new parents receive paid time off
- Invest in your future. Many of our team members can take part in our pension or 401k programs
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company values
- Committed to What’s Right | We believe in the power of truth, authenticity, and transparency. We do the right thing, and we do it right
- Champion for Our Customer | We’re always listening and always learning so we can deliver the quality experience our customers deserve every single day
- Playing on the Dream Team | Our diverse and epic team is bound together by a deep belief in our vision, a passionate commitment to each other, and a shared joy in the adventure of it all. We play to win and have fun while doing it
- Hungry for What’s Next | We are committed to learning, growing and disrupting. We push ourselves and each other against the status quo, and we are not afraid to make mistakes
- Building a Legacy | We are forever building better - a better product, a better workplace and a better world. We’re going to keep raising the bar, changing the game, and ensuring we leave a mark that is never, ever forgotten
Company HQ
Downtown Detroit, Detroit, MI
Articles
Founders
Greg Schwartz
(COO)Worked at Deutsche Bank before founding Upto, a calendar software startup where he acted as CEO prior to founding StockX
Scott Cutler
(CEO)Worked as Executive Vice President at NYSE Euronext, a technology-enabled global transaction platform, as well as working as President of StubHub and holding senior roles at Ebay
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