Account Manager, Inkblot Therapy
GreenShield Administration
Travel to meet clients
Accessible & affordable online counselling
Open for applications
Accessible & affordable online counselling
101-200 employees
Open for applications
Travel to meet clients
101-200 employees
Company mission
To improve lives and workplaces through effective, accessible well-being solutions.
Role
Who you are
- Requires 3 to 5 years of related experience
- Knowledge of Group Benefits/Insurance eligibility requirements is an asset
- GBA designation or working towards, would be an asset
- Access to reliable transportation and willingness to travel
- Post secondary degree/diploma
- Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization
What the job involves
- The Account Manager is responsible for developing long-term relationships with advisors and clients by effectively managing, servicing and retaining an assigned block of group client accounts
- The Account Manager not only acts as an advocate for GreenShield Administration, but is responsible for delivering high-level customer satisfaction of group accounts assigned to them
- Be the primary point of contact and building the relationship with clients and their advisors
- Provides excellent customer service both verbally and written to various channels
- Ensure the timely and successful delivery of solutions based on client needs and objectives
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day to day basis
- Monitor and analyze clients usage based on product
- Liaise between our clients and internal teams
- Schedule meetings with advisors and clients to discuss renewals and plan design changes
- Travel to meet clients
- Provide on-going support to Plan Administrators and Advisors
- Promote Group Products and GreenShield Administration service capabilities with Plan Administrators
- Manage the overall performance of a group by analyzing monthly financial reports
- Prepare revisions for plan design changes and implement new plan design changes
- Provide clarification of administrative procedures, contractual terms and conditions and product specific features
Our take
Feeling overwhelmed by life's complexities is coming, and mental health concerns can manifest in various ways. Inkblot Therapy was created to address this need, offering convenient, affordable, and confidential mental health services to both individuals and corporations.
Inkblot prioritizes maximizing the human connection between counselors and clients and continuously monitors its service effectiveness to ensure it fosters meaningful connections. It currently operates in the US and Canada and offers a highly personalized approach that utilizes intelligent algorithms to match clients with mental health counselors in over twenty languages, transcending geographical barriers.
In 2021, Green Shield Canada, a non-profit health benefits organization expanding its healthcare portfolio, acquired Inkblot Therapy. Now, Inkblot aims to consolidate its market position and assist Green Shield in developing Canada's leading digital health ecosystem.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
3% employee growth in 12 months
Company
Funding (2 rounds)
Apr 2020
$1.2m
SEED
Apr 2019
$0.8m
SEED
Total funding: $2m
Company benefits
- Flexible Hours: Inkblot promotes flexible work hours for the times when you need to put your health, family, or wellbeing first
- Health Benefits: we pride ourselves in offering flexible and top-tier medical, dental, mental health benefits and more
- Remote Work: Enjoy a remote work environment for maximum productivity and space for teams to collaborate when needed
- Unlimited Vacation: Our unlimited vacation policy allows you to feel energized and motivated at work
Company HQ
Wellington Place, Toronto, ON
Articles
Leadership
Luke Vigeant
(Director, Board of Directors)Previously Co-founded tilr. Served as CEO at Inkblot Therapy between 2018-2021. Current SVP of Product at Green Shield Canada (GSC).
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