Senior Strategy & Operations Manager, MANUAL

• This role is ideal for someone who is deeply customer-obsessed, data-driven, and excited about building one of the most compelling propositions in the obesity treatment space
• 7–10+ years of experience in strategy, operations, product, or growth, ideally in healthcare, consumer, or digital businesses
• Proven experience launching or scaling customer-facing initiatives, with a bias toward action and ownership
• Strong commercial acumen – you’re confident with pricing strategy, financial models, and defining performance metrics
• Deep empathy for patients and passion for delivering exceptional, human-centred healthcare experiences
• Experience running cross-functional initiatives across product, clinical, marketing, and legal teams
• Familiarity with recent AI developments and their application to operational or care delivery improvements is a plus
• Clear, structured communicator and analytical thinker who thrives in fast-paced environments

• We are looking for a Senior Manager, Strategy & Operations - Obesity to take ownership of top priority initiatives in one of the most impactful categories in our business
• This person will play a critical role in shaping and scaling our obesity offering - improving the patient journey, refining our commercial and product approach, and driving sustainable growth in this fast-evolving space
• You will lead cross-functional initiatives across pricing strategy, product enhancements, commercial definition, and partnerships - all with a laser focus on improving the lives of our patients
• Solve strategic problems: Use first-principles thinking to diagnose root causes and define bold solutions across the obesity category, from acquisition to long-term patient engagement
• Customer obsession: Regularly engage with patients to understand their needs, pain points, and expectations. You will be the voice of the customer in every obesity-related initiative
• Define and execute commercial strategy: Own pricing, margin, and commercial levers for the obesity business. Identify opportunities to increase LTV and improve patient outcomes
• Drive product and feature improvements: Collaborate with product, clinical, and tech teams to define and ship enhancements that address patient feedback and drive measurable impact
• Lead partnerships: Explore and deliver strategic partnerships to complement our obesity care pathway – including diagnostics, lifestyle support, or pharmacological innovations
• Build with precision: Operate at both strategic and executional levels – from shaping category vision to owning implementation plans with high attention to detail
• Instil operational excellence: Build scalable systems and processes that deliver high-quality, cost-efficient care at scale
• Learn and iterate: Translate data into insights and rapidly act on learnings to improve our approach

• Generous stock option plan
• Office snacks, Tuesday breakfast & Thursday lunches
• One annual company off site in Europe and quarterly social events
• Fitness & wellness benefit with Wellhub
• Electric Car Scheme
• Employee Discount
• Join one of the most promising scale ups in the healthtech space at a pivotal stage
• Enhanced workplace pension contributions
• Cycle to Work Scheme
• £400 per year learning & development budget with Learnerbly
• Private medical insurance

Total funding: $74.8m

MANUAL is a digital healthcare clinic supporting patients with life-changing conditions such as hormonal imbalance, obesity, menopause and hair loss across the UK and Brazil. It does this with a blend of doctor-specialist services, prescription medication backed by science, and digital products informed by behavioural change.