Compliance Appeals Lead, Block
Cash App
Offers Employee Stock Purchase Program
Financial services ecosystem
Open for applications
Financial services ecosystem
1001+ employees
Open for applications
Offers Employee Stock Purchase Program
1001+ employees
Company mission
To create better tools to help everyone access the economy.
Role
Who you are
- 5+ years in a BSA/AML senior compliance / compliance operations role with a financial services firm, preferably in the payment or Fintech space
- 3+ years people management experience, including coaching and developing compliance specialists/ analysts
- Operational knowledge in executing and running a sound Compliance program with hands-on knowledge of MSB regulatory requirements
- Proficiency in BSA/AML laws and regulations, including having the ability to analyze regulations for determining permissible transactions and activity
- A metrics-driven approach to create substantiated solutions and efficiency
- Ability to present and communicate findings to senior leadership
- Relevant industry certifications (CAMS, CGSS, CFE, CFCS, CRCM)
- Knowledge of Bitcoin and other cryptocurrencies
What the job involves
- We are looking for a Compliance Lead to join Block and support the continued build of our Cash App Compliance program
- You will support the Cash App Compliance Customer Onboarding and Management ("COM") program by building, developing, and leading a compliance operations team responsible for conducting in-depth compliance reviews as part of our customer appeals process
- Oversee Appeals team operations, including training, hiring, coaching, and managing staff and program development
- Develop and maintain procedures applicable to the team
- Identify training opportunities; design/coordinate the development of training materials
- Improve existing workflows, and streamline/ enhance operational efficiency
- Work with other Compliance Leads to promote strategic planning on team growth, organizational structure, focus areas, and quarterly goals
- Understand regulatory landscape and compliance requirements; with emphasis on applicable Compliance and BSA/AML requirements including customer identification, due diligence best practices
- Create, monitor, and meet important operational metrics and implement solutions with COM program managers regarding any issues identified
- Communicate with program management on ongoing technology, and process/workflow change initiatives and ensure appropriate team adoption
- Maintain up-to-date knowledge on BSA/AML regulatory changes and landscape
- Provide guidance and insight on account escalations, including handling account escalations from junior team members
- Collaborate with Support, Risk, and other operations teams within Block
Our take
Block is a financial services technology company comprising of Square, Cash App, Spiral, TIDAL, and TBD. Its biggest brand, Square, offers hardware and software for small to medium-sized businesses enabling them to manage the entire payment lifecycle. It functions similarly to Shopify and Stripe, but has paired online payment processing with physical devices such as registers, payment terminals, and mobile card readers.
The business was originally founded as Square in 2009 by Jack Dorsey of Twitter fame. Already well-established with SMEs all over the globe, Square has significantly benefited from the increased demand for mobile payment systems. Its order management feature remains a go-to tool for small businesses that otherwise didn't have the proper infrastructure in place when demand for home delivery surged.
Square rebranded as Block in December 2021, with the Square brand name remaining in place for their seller business. The company has since come under fire for its security practices, facing lawsuits in relation to a major breach of CashApp user data, and in 2024 announced plans to reduce its workforce in order to cut costs. Despite these setbacks, there is every chance the business will move past this, though it may take some time to rebuild trust in its product.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
19% employee growth in 12 months
Company
Company benefits
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Jack Dorsey
(CEO)Having studied at and dropped out of New York University, Jack founded Twitter in March 2006, where he has served as CEO since. He co-founded Square with Jim in February 2009, and has remained its CEO ever since.
Salary benchmarks
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