• 2-4 years of professional experience in a support or operations-type role
• Extremely organized with strong written and verbal skills
• A team player who’s able to learn new platforms quickly and is patient and adaptable in a fast-paced environment
• Driven to take on new responsibilities, with an ability to stay focused on assigned tasks
• Strong attention to detail with the intelligence to use critical thinking for solutions. Flexibility - We are disrupting an industry so changes to traditional processes should be expected
• Ability to deal with extremely confidential and sensitive information
• Nights and weekends may be required

Desirable

• Provide comprehensive payment and program support to our members within the Bilt Rewards platform
• Triage incoming tickets and identify emerging trends, forwarding them to relevant internal departments for resolution
• Collaborate closely with internal teams to address and resolve member issues effectively
• Demonstrate a high level of patience and organizational acumen in comprehending the unique nuances of each partner's business operations
• Adapt to diverse business models and tailor your support accordingly to meet individual member needs
• Uphold our commitment to delivering an exceptional customer service experience
• Handle complex inquiries to support members and contribute to the success and growth of Bilt Rewards
• Document necessary information and escalate ongoing patterns internally