Expansion/Contract Manager, Personio
Mid Market
+ pre-IPO equity
More information about location
2-3 days a week in office
All-in-one HR platform for SMEs
Be an early applicant
All-in-one HR platform for SMEs
1001+ employees
Be an early applicant
+ pre-IPO equity
More information about location
2-3 days a week in office
1001+ employees
Company mission
Personio is an all-in-one HR platform that helps organizations unlock the power of people
Role
Who you are
- If you are ready to build the category leader for HR software for SMEs in Europe with us and develop further, we are excited for you to join us!
- You have at least 3 years of experience in a Sales/ Upsell driven role in SaaS or HR/Recruitment environment
- With your experience in lead qualification and pain identification, you quickly acquire a holistic understanding of the customer and can offer individual added values
- You have an affinity for software and, thanks to your solution-oriented nature, you are a competent contact person for our existing customers
- You have a good command of German (C2 level) and English, both written and spoken
- You are extremely diligent and have great time management skills
- Ideally, you have worked in a high pace start-up/ scale-up environment before
- Ideally, you have worked with tools like Salesforce, Chargebee or Tableau before
What the job involves
- In our Customer Growth Team, you are a fundamental part of our growth strategy and responsible for maximizing our recurring revenue
- You actively foster customer loyalty by closely interacting with our existing customers in the German market as a trusted adviso
- Portfolio/ Contract Management: You own a portfolio of ~100 mid-market customers (250-500) employees)
- You establish yourself as a product value advisor for your customers, and are responsible for all commercial topics, e.g. renewing your customer contracts by preparing offers, negotiating prices, and documenting all relevant insights
- In close collaboration with your Customer Success Manager, you are the first point of contact to accelerate customers growth via a strategic high-touch approach
- Cross- and upselling: You lead the complete cross- and upsell cycle, from outbound lead generation, discovery and product demos up to contract signature
- You have the goal of increasing the upsell and discount decrease MRR of your book of business with monthly revenue targets, OTI & quarterly accelerators in case of overachievement
- Customer Retention: In close collaboration with your CSM tandem, you support customer escalations and prevent detraction and churn
- Internal collaboration: You collaborate closely with your CSM counterparts to identify customer challenges, conduct escalation discussions, and communicate solution options to minimize risk prior to churn
- Moreover you are in close contact to our other departments (Customer Service, Product, Legal & Finance)
- External stakeholder management: You interact mainly with HR, IT, project management, external consultants, legal and C-level
Our take
Personio was set up to automate and simplify HR tasks with a single software. This means reducing admin and accelerating efficiency with data and processes seamlessly integrating with each other.
What sets Personio apart from its competitors is the fact that its solution covers all the core HR processes that are key to every company’s success and can be performed in one place. This gives HR professionals the time and energy to focus on more strategic topics like talent development and employer branding. Personio has over 10,000 customers, among which are 1.5 million employees using its software.
With substantial funding from multiple investors, Personio is focused on growing the tools it offers as well as expanding into what they describe as “people workflow automation". With 1.7 million small and medium-sized businesses still stuck in the spreadsheet era, Personio will deliver even more value to businesses in years to come.
Freddie
Company Specialist
Insights
Many candidates hear
back within 2 weeks
21% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$200m
Series E
Oct 2021
$270m
Series E
Total funding: $724.2m
Company benefits
- Competitive compensation package that includes salary, benefits, and pre-IPO equity
- Annual personal development budget for you to invest in your development via professional memberships, external certifications, conferences, and more
- Come together with regular company and team events, like our annual All Company Culture week and local year-end celebrations
- Choose between multiple sustainable transportation options, like a subsidised bike lease or monthly transit ticket
- Invest in your retirement via the Personio Pension Scheme, including a Personio contribution
- 2 Impact Days you can use to have an impact on the environment and society – one for an individual project of your choice and one for a company-wide initiative
- Find your best way to work with our office-led, remote-friendly hybrid setup. Spend roughly half your time in the office and half remote
- Receive generous family leave, child support, mental health support, and sabbatical opportunities
Company values
- Exceed Customer Expectations - We anticipate, prioritize, and solve for the needs of our customers
- Deliver Exceptional Results - We dream big and move with urgency to make great things happen
- Elevate One Another - We work together as trusted partners to amplify our collective impact
- Care to Challenge - We care personally and challenge directly to unlock our full potential
- Ignite Positive Momentum - We embrace the challenge with a positive mindset and celebrate our wins together
Company HQ
Old Town, Munich, BY
Articles
Leadership
Hanno Renner
(Co-Founder & CEO)Also co-founded Feedbackme in 2015 and is a member of the "Advisory Board of the Young Digital Economy".
Arseniy Vershinin
(Co-Founder )Also co-founded nuclino in 2015. Before then, was an iOS Developer at Freeletics and Empatika.
Roman Schumacher
(Co-Founder )Previously co-founded Feedbackme and is a member of Founders Pledge.
Ignaz Forstmeier
(Co-Founder)They're an advisor and investor for y42.
Jonas Rieke
(Co-Founder & COO)Salary benchmarks
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Diversity & Inclusion at Personio
Holly Smith (Diversity, Equity & Inclusion Partner)
- Our Count Me In DEI survey is designed to measure our progress towards our DEI goals and identify gaps and improvement areas to inform our planning of future initiatives.
- Our main focus in 2023 has been supporting and uplifting women in tech. It’s something our Exec are really passionate about. Within this we have launched: our first 'Lift Mentorship Program' and Career Coaching for Women.
- Personio Parents: Starting in 2024, we’ll be launching a new initiative to support Personios in their careers and journey as a parent or caregiver.
- To find out more about Personio’s commitment to diversity and inclusion to ensure we are a company where everyone can embrace their uniqueness, visit our page https://www.personio.com/about-personio/diversity/
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