Senior Technical Operations Support, Mastercard

Salary not provided
Junior, Mid and Senior level
Dublin
Mastercard

Global payments technology company

Open for applications

Mastercard

Global payments technology company

1001+ employees

FintechB2CB2BBankingPaymentsCredit cards

Open for applications

Salary not provided
Junior, Mid and Senior level
Dublin

1001+ employees

FintechB2CB2BBankingPaymentsCredit cards

Company mission

To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.

Role

Who you are

  • The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset
  • It is also a plus to be knowledgeable in our payment industry standard

What the job involves

  • The regional infrastructure delivery team is looking for a Lead regional infrastructure support in Europe to drive our customer experience strategy forward by consistently innovating and problem-solving
  • In this client-facing position, you will:
  • Provide technical operational support for MasterCard’s environment with an emphasis on infrastructure and transactions technologies (focus on Nordics & critical customers)
  • Provide project support and problem support based on the ITIL model. Analyze trends over time to understand operational & customer performance and develop plans for improvement
  • Perform Tier II technical support functions for the MasterCard Operations Command Center (OCC)
  • Manage assigned regional projects, which include responsibility for planning; time and cost control; resource utilization and implementation
  • Provide project support and Assist in the planning of large-scale systems projects with an emphasis on operations and operational support (MPS support being the main task for the Nordics)
  • Ensure an operating excellence in the region by performing proactive operational analysis at multiple level (network, product, application)
  • Oversee major incident resolution and lead the improvement plan
  • Manage customer communications
  • Being involved in the conversation with regulator following an incident
  • Develop documentation to support the operating environment (major role on MPS platform in the Nordics)
  • Be involved in communication with partners, customers and stakeholders

Our take

Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.

As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.

The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.

Steph headshot

Steph

Company Specialist

Insights

Some candidates hear
back within 2 weeks

21% employee growth in 12 months

Company

Company benefits

  • Gym membership
  • Share purchase options
  • Extra holiday purchase optional
  • Work from home opportunities
  • Health insurance

Company values

  • Trust - integrity, respect, openness
  • Agility - urgency and value through innovation
  • Partnership - working as one team for the benefit of all
  • Initiative - taking bold and thoughtful actions

Company HQ

Purchase, Harrison, NY

Leadership

Michael Miebach

(CEO, not founder)

Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.


People progressing

Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 134 more jobs at Mastercard