Senior Program Manager, Amazon

Generative AI Sales Acceleration, GenAI GTM

$104.1-185k

Excel
Quicksight
Senior level
San Francisco Bay Area
Amazon

The largest online retailer and technology provider

Open for applications

Amazon

The largest online retailer and technology provider

1001+ employees

B2CB2BMarketplaceCloud ComputingeCommerce

Open for applications

$104.1-185k

Excel
Quicksight
Senior level
San Francisco Bay Area

1001+ employees

B2CB2BMarketplaceCloud ComputingeCommerce

Company mission

Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.

Role

Who you are

  • 5+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Desirable

  • 2+ years of driving process improvements experience
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

What the job involves

  • This role will focus on owning worldwide programs and time-bound initiatives that help AWS sales and technical teams create and progress generative AI sales opportunities with their customers
  • The mission of the Sales Acceleration Team in the AWS GenAI GTM organization is to create and leverage mechanisms that increase the velocity of generative AI sales, from top-of-funnel lead-generation to launching and scaling customers’ generative AI productions
  • The team is part of a larger organization in AWS that is comprised of business development, solutions architecture, and program management professionals who execute on the company’s go-to-market generative AI strategy for all of AWS
  • Expectations for this role include proposing and managing worldwide initiatives in sales enablement, proof-of-concept (POC) funding, event/executive engagements, and sales-content management
  • We expect the person in this role to work with AWS employees from many departments and geographies/time zones, requiring them to communicate clearly and effectively through Amazon business narratives/writing, weekly updates, and leveraging data to report the status of their projects and unlock business insights for leaders
  • The role will interface with AWS sales, technical, finance, enablement, and business development leaders, giving this role exciting visibility and scope to Think Big and Invent & Simplify for internal and external customers
  • Given generative AI is a new and evolving domain, this role will deal with ambiguity, regular stakeholder alignment and feedback, process changes, and prioritization
  • Maintain productive weekly/bi-weekly meetings with stakeholders, partner teams, and cross-functional teams
  • Write Amazon internal business documents effectively and clearly, using anecdotes and data to share insights
  • Dive into available data in Excel, QuickSight, etc., to unlock insights and health of initiatives
  • Drive stakeholders and partners teams to complete tasks and objectives required for initiatives’ success
  • Use project-reporting tools to indicate status of deliverables on a regular basis
  • Possess executive presence in discussing initiatives and advising, persuading leaders on decisions
  • A day in the life of this role might include: Pulling data from our dashboards to report enablement activities of specialized AI/ML teams
  • Summarizing the data into 3-4 sentences with recommended actions for AI/ML regional team leaders to drive actions where adoption is less-than-planned
  • Conducting meetings with a partner team to review your 5-page document to align on their deliverables of enablement assets and the overall strategy
  • Hosting a meeting for GTM Service Directors to review enablement outcomes with sales and technical field leaders, taking note of action items and distributing these after the meeting and tracking them in a spreadsheet with ongoing follow-up
  • Taking a training and reading documentation to learn about new features in our customer relationship management tools to help sales people with generative AI pipeline management
  • GenAI Sales Acceleration works on strategic, company-wide initiatives that help AWS sales and technical builders more efficiently serve their customers at all stages of the generative AI sales opportunity lifecycle

Our take

Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.

More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.

Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.

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Steph

Company Specialist

Insights

Some candidates hear
back within 2 weeks

16% employee growth in 12 months

Company

Company benefits

  • Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
  • Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
  • Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
  • Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
  • Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
  • Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
  • Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
  • Amazon Care's virtual services are available in all 50 states, and in-person care is active in Seattle, Washington, D.C., Arlington, Baltimore, Boston, Dallas, Austin, and Los Angeles, with 20+ more markets coming online in 2022 alone
  • 20 weeks of paid leave to birthing mothers and six weeks for parents who adopt

Company values

  • Customer obsession rather than competitor focus
  • Passion for invention
  • Commitment to operational excellence
  • Long-term thinking

Company HQ

South Lake Union, Seattle, WA

Founders

Jeff Bezos

(Executive Chairman)

Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.

Andy Jassy

(President & CEO (not founder))

Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.

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