QA Lead / Release Manager, Deskpro
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Software that helps organisations provide better customer support
Be an early applicant
Software that helps organisations provide better customer support
21-100 employees
Be an early applicant
+ Share Options
21-100 employees
Company mission
To help businesses and organisations provide better customer support across every communication channel. By gathering all customer support channels on one simple, yet flexible platform, they allow organisations to super-charge their customer support.
Role
Who you are
- Proven experience in release management or QA lead roles in a software development environment
- Strong understanding of software development life cycle and release management processes
- Excellent organizational and project management skills, with the ability to manage multiple releases simultaneously
- Knowledge of testing methodologies, test automation, and continuous integration/continuous delivery (CI/CD) pipelines. Although you will not be required to personally configure these systems, you should have a strong understanding of common methodologies that are applicable to software development teams
- Strong communication skills with the ability to collaborate effectively with cross-functional teams. You will sometimes be the "glue" between different teams, the person who makes sure things get done
- Attention to detail and a commitment to delivering high-quality software products
- Knowledge of helpdesk or customer support software is a plus
What the job involves
- Your main responsibility will be to assist our team in delivering high-quality products
- . You will be in charge of carrying out our standard release schedule which takes place every Tuesday
- Additionally, you will collaborate with various teams to guarantee that each release is executed seamlessly and free of any defects or regressions
- Manage the release process, ensuring that all software releases are delivered on time and meet quality standards
- Coordinate with cross-functional teams, including the Product team, development/engineering, and QA, to plan and execute releases
- Develop and implement release strategies, including testing and deployment plans
- Define and enforce quality standards, including the establishment of test processes and best practices
- Perform manual QA tasks and lead and mentor our small team of QA engineers and manual testers, helping to develop robust test plans
- Collaborate with stakeholders to prioritize and address issues and bugs
- Monitor and report on release progress, identifying risks and taking appropriate actions to mitigate them
- This is a high-impact role. You'll help define how our team thinks about quality and QA. You'll be encouraged to think outside the box, propose changes, and try new things
Salary benchmarks
Our take
Deskpro offers a single, easy-to-use interface for managing all customer support interactions across email, live chat, phone, and social media. This allows companies to easily interact with customers and create an efficient support experience. It automates simple, mundane, and time-intensive customer support processes - creating more engaged and productive staff. Its simplicity means extra technical knowledge or training is not required.
It has worked with market leaders across a range of sectors, from Microsoft, Panasonic, and Sony to the NHS and HMRC.
It is expanding to allow easy customer interaction on Facebook, Twitter & WhatsApp. User contributions on social media pages become actionable tickets, which companies can respond to from the helpdesk. This allows Deskpro to take advantage of the increasingly large social media presence of companies, as well as provide access to the consumer on regularly used, trusted, and convenient sites.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
28% female employees
23% employee growth in 12 months
Company
Employee endorsements
Autonomy
"From the first day I joined, I was encouraged to take ownership of my work, give fresh inputs, and pursue the adaption of new tools to improve our..."
Funding (1 round)
Jun 2024
$25m
SERIES A
Total funding: $25m
Company benefits
- Annual personal learning and reading budget (£500)
- Cycle to work scheme (no £1,000 limit)
- Enhanced maternity & paternity leave
- 25 days of annual leave + bank holidays
- We have your health covered; private health insurance with Bupa, a medical cash-back scheme with Medicash, and mental health & well-being support services
- Team fun - monthly team socials and regular events, from crystal maze experiences and cocktail making classes, to go karting and escape rooms!
- Reduced Gym Membership
- Free Phone SIM (unlimited calls, data etc)
- Lunch at the office every Friday
Company values
- 🧐 Curiosity - As a tech company, being interested in software and asking the right questions is such a key value of how we can improve every single one of our customer's experience from day 1
- 🏔️ Proactivity - We give everyone autonomy to execute solutions to problems that they may have found. We value people who want to solve problems, not just spot them
- 🙏 Accountability - We trust people (whatever their level) to do their jobs to the best of their abilities
- 🤗 Kindness - By treating everyone (including yourself) with kindness, it makes Deskpro a fun, friendly, and safe place to work
- 🤝 Collaboration - As a growing startup, every new feature, project, or sale involves working with other teams for success
- 💝 Customer-focussed - As a software company that makes customer support software, it is in our blood to strive towards creating the best experience for our customers as well as their customers
Company HQ
Wimbledon, London, UK
Articles
Leadership
Chris Padfield
(CEO)Chris built Deskpro whilst studying PPE at Oxford, and went on to grow Deskpro into one of Europe's fastest-growing tech companies.
Christopher Nadeau
(CTO)Chris grew up in a sleepy town in Canada and emigrated to the UK to help establish Deskpro's London HQ. They lead the software engineering side of the business.
People progressing
Hannah joined Deskpro as a Graduate Sales Executive in 2018 after completing a Geography Degree from The University of Sheffield. Promoted to Sales Exec. -> Commercial Manager -> Commercial Lead.
Lara joined Deskpro in 2021 as a Content Marketing Intern. Since joining, Lara has been promoted twice and now leads content across the website, product support, social media, and marketing.
Diversity, Equity & Inclusion at Deskpro
Hannah Scott (Commercial Director)
- Deskpro is committed to promoting equality and diversity and promoting a culture that actively values difference and recognises that people from different backgrounds and experiences can bring valuable insights to the workplace and enhance the way we work.
- At Deskpro, we consider that equality means breaking down barriers, eliminating discrimination and ensuring equal opportunities and access for all groups.
- We consider diversity to mean celebrating difference and valuing everyone
- Every employee is entitled to a working environment that promotes dignity, equality and respect for all.
- All employees will be encouraged to develop their skills and fulfil their potential and to take advantage of training, development and progression opportunities in Deskpro.
- HR processes in-place to review and escalate allegations, alongside an anonymous whistle-blower channel, to help employees to feel more comfortable reporting issues.
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