Engineering Manager, Intercom
Application Security
+ Equity
2+ days a week in office
The modern customer communications platform
Job no longer available
The modern customer communications platform
1001+ employees
Job no longer available
+ Equity
2+ days a week in office
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- Experience developing and supporting a team of engineers in their personal growth and career progression
- Familiarity with performing security assessments to identify and mitigate software security vulnerabilities
- A proven track record in partnering closely with engineering teams, product managers and R&D leadership to deliver pragmatic, secure product solutions & processes
- Experience in security incident response, managing or contributing to the containment, investigation and recovery of security incidents
- An ability to thrive in a fast-moving environment. You’ll have the autonomy to prioritise, explore and determine your own solutions to problems
What the job involves
- The Security Engineering Group ensures that Intercom R&D ships secure software and that the development environments that engineering teams operate in to do so remains safe
- Become the Engineering Manager of the Application Security team and join the globally distributed Information Security group, overseeing the security and trust of Intercom for 25,000+ businesses through defining and holding the bar for the security of our product
- Own the security of Intercom's engineering Software Development Lifecycle, providing security controls and guardrails to enable our R&D teams to move fast, while developing a secure application
- Drive the execution of security assessments of product features, partnering with our engineering teams to identify security issues and drive their mitigation
- Own product security features, helping our customers to maintain a healthy security posture in their use of the Intercom product
- Manage security incidents at Intercom, leading investigations and identifying improvements which reduce the risk of repeat incidents
- Partner with key stakeholders across our Infosec and engineering teams to define & realize our security vision, strategy & roadmaps for the Intercom product
- Manage a globally distributed team of product and security engineers to create a collaborative team culture that achieves high levels of productivity, performance and reliability
- Help to shape and evolve our engineering culture by contributing to our engineering organization programs
- You will report to the Director of Security Engineering
- You will buddy with another Dublin-based manager who will help you to onboard and get up to speed quickly
- You will have a close group of management peers to collaborate with and learn from
- We invest heavily in our Managers, supporting individual career development through training and coaching
Otta's take
Theo Margolius
COO of Otta
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Insights
Some candidates hear
back within 2 weeks
41% female employees
-7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company values
- We're optimistic & positive
- We obsess about our customers' success
- We're confident, yet humble
- We think big and start small
- We go further together
- Make every day count
Company HQ
Financial District, San Francisco, CA
Articles
Founders
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
People progressing
Joined as a Manager in Product Analytics. Made it to VP of Research & Data Science after 6 years and 3 promotions
Salary benchmarks
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