• Proven success in delivering projects (formal PM experience not necessary)
• Experience in a design environment
• Proficiency with tools like Jira and Confluence
• Familiarity with Agile and Product Management concepts, principles, and practices
• Experience in improvement programmes and supporting operational processes
• Ability to navigate complexity and deliver valuable outcomes in a fast-paced environment
• Natural curiosity regarding how things work and a desire to fix business problems
• Ability to build relationships, collaborate, and communicate effectively at all levels
• Strong strategic thinking and analytical skills
• Positive, pragmatic outlook and resilience in handling setbacks
• Organised and adaptable, not restricted by rigid processes
• Understanding of technical aspects of projects to manage timelines, risks, and issues
• Process improvement and/or Agile working qualification

Desirable

• Design Operations is crucial to the future success of our design teams and the Product department, enabling design teams to do their best work and ensuring they are equipped with the information and processes needed to deliver outstanding results
• As the Design Operations Lead, you’ll play a key role in driving transformation by supporting the Design leadership team and their direct reports in delivering the Product strategy
• You will continually improve our working methods, ensuring projects and tasks are completed efficiently and have a lasting impact
• You will report to the Deputy Creative Director and work closely with other members of the Product leadership team, including the Creative Director, Director of Product Operations, and Director of Innovative Product
• Liaise with the Deputy Creative Director, Creative Director, and Director of Innovation to manage the day-to-day running of the design department
• Ensure the design workflow consistently aligns with the business's improvement plans and engages relevant stakeholders at appropriate times
• Provide leadership, coordination, and hands-on support to:
• Sessions that keep departmental and project stakeholders informed of design milestones, setting up appropriate check-ins to ensure deadlines are met
• Track the team's progress and find opportunities to improve capabilities, resource allocation, engagement, and culture
• Build and maintain alignment and close working relationships with Product Operations
• Collaborate with Product Operations to establish processes for consistent project tracking and reporting from a Design perspective
• Highlight dependencies between projects to ensure effective delivery
• Help project leads identify and resolve risks and issues, escalating when necessary
• Dive into specific projects to offer assistance (e.g., process mapping, capturing requirements, setting up workshops, producing presentations, liaising with other departments/stakeholders)
• Contribute to decision-making by understanding the subject matter
• Identify where additional skills/resources are required to complete the projects
• Keep our project delivery process under continuous review to ensure design is delivering value early and often
• Elevate our Design department's profile within the external design community to attract the best talent