Vice President of Risk and Compliance Operations, Adyen
5 days a week in office
Payments platform built to grow businesses
Open for applications
Payments platform built to grow businesses
1001+ employees
Open for applications
5 days a week in office
1001+ employees
Company mission
Adyen's mission is to make payments choices easy for merchants.
Role
Who you are
- Proven experience in a leadership role within a global operational organization with a strong track record of driving customer-centric initiatives and improving underlying processes
- Deep knowledge and ability to navigate the compliance and risk landscapes, understanding their impact on the Merchant Operations department
- Demonstrated ability to lead, motivate, mentor and develop distributed teams across diverse cultures, regions and locations
- Exceptional communication and interpersonal skills to collaborate with internal teams and customers
- In-depth knowledge of merchant operations best practices, tools, and technologies, with a strategic mindset and the ability to align merchant operations with overall business objectives
- You are innovative, with strong problem-solving capabilities and able to define robust processes and procedures
- You are able to stay connected to the priorities across merchant operations, allowing you to deep-dive into the areas that need the most attention based on business needs
- Ability to drive innovation and product optimizations by effectively influencing relevant stakeholders in product and compliance
- Payments or Fintech experience is not required, but you must be able to communicate your enthusiasm for the space
What the job involves
- As a VP, Risk and Compliance Operations, you will be responsible for a global team that focuses on end to end merchant onboarding
- You will play a crucial role in implementing risk management strategies, policies, and procedures
- Additionally, you will be responsible for ensuring compliance with regulatory requirements and best practices in the industry
- Leadership and Strategy:
- Provide visionary leadership to the global Merchant Operations team, setting clear objectives and direction
- Develop and execute the Merchant Operations strategy aligned with the company's goals and values
- Drive continuous improvement initiatives to enhance Merchant Operations capabilities, efficiency, and customer satisfaction
- Lead Operations-wide initiatives as part of the senior operations leadership group, ensuring cross-departmental alignment and strategic execution
- Team Management:
- Manage and mentor a diverse team of Merchant Operations managers and specialists across the globe
- Foster a collaborative and inclusive work environment that encourages growth, innovation, and teamwork
- Establish performance metrics and goals, conducting regular performance evaluations and feedback sessions
- Compliance:
- Balance risk management with commercial objectives, ensuring that compliance strategies support business growth while mitigating risks
- Own and maintain key relationships with our Compliance team, ensuring the Merchant Operations team adheres to all compliance requirements
- Commercial:
- Collaborate with commercial stakeholders to enhance the customer experience and support business growth
- Define and implement innovative strategies to better serve our customers from an operational lens
- Act as an executive point of escalation for merchants and your team, addressing and resolving high-level issues effectively
- Cross-Functional Collaboration:
- Collaborate closely with product development, engineering, and commercial teams to align Merchant Operations with product roadmaps and customer needs
- Engage with key stakeholders to identify trends, opportunities, and challenges in the market and address them proactively
Application process
- We aim to get back to you regarding your application within 5 business days
- Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role
Our take
Adyen has been one of the most successful businesses in Europe over the last decade. When it went public in 2018 at a valuation of €7bn, it raised over €1bn and its share price popped on the first day, resulting in a valuation of €14bn. Its valuation has continued to climb by the billions.
Adyen competes with large players like PayPal, as well as outsized startups like Stripe, to power payments and provide other infrastructure to conduct digital transactions. Disrupters in the field have been buoyed by a strong rise in eCommerce activity, where some or all of a transaction by a customer is made either online or by mobile.
Adyen has been one of the companies riding the wave by helping to reduce the friction between a company choosing to take payments online, and actually being able to do it. That can take multiple steps and agreements across numerous countries — Adyen’s pitch is that it essentially handles all of it in the backend as a service for its users. Notable partners have included Autocanteen, a touchless self-checkout solution for the hospitality industry, and BILL, a small business-focused fintech platform.
Steph
Company Specialist
Insights
Many candidates hear
back within 2 weeks
36% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2015
$55.1m
GROWTH EQUITY VC
Dec 2014
$250m
SERIES B
Total funding: $322.8m
Company benefits
- Global exchange program
- Weekly happy hour
- Delicious healthy lunches
- Phantom share package
- Yearly trip to Amsterdam
- Paid holidays
- Work from home opportunities
Company values
- We build to benefit all customers (not just one)
- We make good choices to build an ethical business and drive sustainable growth for our customers
- We launch fast and iterate
- Winning is more important than ego; we work as a team - across cultures and time zones
- We don’t hide behind email, instead we pick up the phone
- We talk straight without being rude
- We include different people to sharpen our ideas
- We create our own path and won’t be slowed down by “stewards”
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Articles
Leadership
Pieter Van Der Does
(CEO)Previously Chief Commercial Officer at Bibit (payments company) before co-founding Adyen in 2006.
Salary benchmarks
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