Account Manager, Block
Food & Beverage
Salary is $34.08 to $61.56 USD per hour and is dependent on location in US. + Equity
More information about location
Financial services ecosystem
Job no longer available
Financial services ecosystem
1001+ employees
Job no longer available
Salary is $34.08 to $61.56 USD per hour and is dependent on location in US. + Equity
More information about location
1001+ employees
Company mission
To create better tools to help everyone access the economy.
Role
Who you are
- 2+ years experience in Sales, Account Management or related field
- Experience discovering and closing sales opportunities and building client relationships
- Experience successfully managing a pipeline to achieve revenue targets
- Excellent organizational, analytical, written, and verbal communication skills
- Passion and knowledge about how new technologies can help better serve small and medium size businesses
- Experience within the Food and Beverage industry is preferred
What the job involves
- The Account Management team helps merchants get the most out of Square through product education, business advice and introducing new features
- As a member of our growing Account Management (AM) Team, you will report to the Core Account Management Lead
- We are hiring an account manager who is passionate about helping Food & Beverage business owners succeed
- You will find creative ways to make Square products work for a complex array of customers, while identifying ways to expand collaboration with customers and act as an internal advocate for decision makers in your book of business
- Be responsible for growing and retaining a multi-million dollar GPV customer base
- Understand Food & Beverage customer needs to help achieve their business goals through Square
- Cross sell and upsell products and features by discovering customer leads
- Effectively and strategically address customer concerns and issues
- Help grow our managed accounts program through multiple seller touch points
- Work with our Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square
- Support account management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to PMs
Otta's take
Sam Franklin
CEO of Otta
Block is a financial services technology company comprising of Square, Cash App, Spiral, TIDAL, and TBD. Its biggest brand, Square, offers hardware and software for small to medium-sized businesses enabling them to manage the entire payment lifecycle. It functions similarly to Shopify and Stripe, but has paired online payment processing with physical devices such as registers, payment terminals, and mobile card readers.
The business was originally founded as Square in 2009 by Jack Dorsey of Twitter fame. Already well-established with SMEs all over the globe, Square has significantly benefited from the increased demand for mobile payment systems. Its order management feature remains a go-to tool for small businesses that otherwise didn't have the proper infrastructure in place when demand for home delivery surged.
Square rebranded as Block in December 2021, with the Square brand name remaining in place for their seller business. The company has since come under fire for its security practices, facing lawsuits in relation to a major breach of CashApp user data, and in 2024 announced plans to reduce its workforce in order to cut costs. Despite these setbacks, there is every chance the business will move past this, though it may take some time to rebuild trust in its product.
Insights
Few candidates hear
back within 2 weeks
19% employee growth in 12 months
Company
Company benefits
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
Company HQ
SoMa, San Francisco, CA
Founders
Jack Dorsey
(CEO)Having studied at and dropped out of New York University, Jack founded Twitter in March 2006, where he has served as CEO since. He co-founded Square with Jim in February 2009, and has remained its CEO ever since.
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