Sales Support Associate, Quince
B2B
$50-75k
Affordable luxury fashion and home goods brand
Be an early applicant
Affordable luxury fashion and home goods brand
201-500 employees
Be an early applicant
$50-75k
201-500 employees
Company mission
To create products of equal or greater quality than the leading luxury brands at a much lower price.
Role
Who you are
- Excellent written and verbal communication for a c-suite clientele
- Previous experience in: customer service, custom merchandise, physical product order management
- Familiar with Google Suite, Slack, and HubSpot or alternative CRM tool
- Detail-oriented and upholds client expectations throughout the entire process
- Action-oriented with sense of accountability and urgency
- Comfortable working across time zones with factories abroad
- Thrives in a fast-paced, hyper-growth environment with changing policies and procedures
What the job involves
- As a Sales Support Associate at Quince, you will be responsible for partnering with ~3 Account Executives within Quince's fast-growing B2B team
- Your primary role will be to support Account Executives in managing their orders from scoping to payment, shipping, and delivery
- The role requires dedication to providing a best-in-class customer experience. A strong sense of urgency, multi-tasking, attention to detail, and an ability to operate in a fast-paced start up environment are a must
- During the Sales process, you will be asked, among other things, to help Account Executives gather Deal information, understand inventory levels, and interact directly with factories and vendors to plan orders
- Once an Account Executive has sold a project, you will take over all communications with the client from customization approvals to order placement with factories to billing and shipping
- Your role may include: finalizing customization details, sharing progress photos and updates, communicating delivery dates, and managing clearance issues. You will serve as the liaison between our factories and our US-based clients
Our take
The rise in fast fashion has brought widespread awareness of the alarming waste of resources and the significant environmental impact caused by the industry. Recognizing these concerns, Quince is looking to address these issues and offer a more sustainable alternative to consumers.
Quince is a direct-to-consumer brand that offers high-quality products at lower prices by cutting out the middleman. The company focuses on providing wardrobe staples and home goods, with an emphasis on minimalism, simplicity, and timeless designs.
Quince works directly with factories to produce inventory on a near-just-in-time basis. By eliminating unnecessary intermediaries, Quince can streamline the supply chain and reduce financial and environmental waste. This approach allows Quince to ship goods directly to consumers' doorsteps, minimizing transportation and warehousing costs and as a result, providing customers with a more efficient and sustainable shopping experience.
Kirsty
Company Specialist
Insights
Company
Funding (1 round)
May 2023
$77m
SERIES B
Total funding: $77m
Company values
- Quality: Quality shouldn’t be a luxury. We choose premium materials and designs that stand the test of time. Our products feel nicer and last longer, on purpose
- Sustainability: Sustainability is built into everything we do. Whenever possible, we choose organic materials, environmentally conscientious packaging and ethical business practices
- Affordability: Everyone should have access to nice things. We keep prices low by using a factory-direct model that cuts out the supply-chain middlemen and reduces costs
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Sid Gupta
(CEO)Graduated from Stanford University with an MBA in Finance. Previously the Founder and CEO of Lolli and Pops as well as the Director of Strategy at TechTurn.
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