Customer Solutions Engineer, Docebo
Post-Sales
2-5 days a week in office
Multi-product learning suite
Be an early applicant
Multi-product learning suite
501-1000 employees
Be an early applicant
2-5 days a week in office
501-1000 employees
Company mission
To redefine the way enterprises learn by applying new technologies to the traditional corporate learning management system market.
Role
Who you are
- 6-8 years’ experience in a technical post-sales or customer success role, ideally within the SaaS industry
- Strong technical background with expertise in product architecture, integration, APIs and security
- Excellent communication and relationship-building skills, with the ability to interact effectively with a range of stakeholders, including technical teams and C-level executives
- Deep understanding of industry standards and technologies (e.g., REST, OAuth 2.0, SAML 2.0)
- An understanding of programming concepts and the ability to discuss technical specifications, such as APIs, is crucial
- Knowledge of JavaScript, Python, or other programming languages is beneficial for facilitating product discussions and developing proofs of concept, though direct coding is not a primary task
- Strong understanding of Relational Database Design and ability to create SQL queries to extract reporting data from a variety of sources
- Ability to design, build, validate and deploy workflows within IPaaS systems to connect business processes
- Ability to analyze customer usage data and translate insights into actionable recommendations
- Willingness to engage in continuous learning and adapt to evolving product features and industry trends
- Familiarity with the LMS industry and related standards (xAPI, SCORM, AICC)
- Knowledge of data privacy and security frameworks (ISO27001, SOC2/3 etc)
What the job involves
- We are seeking a Customer Solutions Engineer who specializes in post-sales customer-facing engagements to join our team
- This strategic role should promote technical advocacy and work closely with the CSM team ensuring our customers achieve their desired outcomes using our products, focusing on retention, expansion, and the proactive discussions around best practices
- Where necessary, the role will drive and execute high-impact technical interventions such as API Workflows to achieve the customer's ideal state
- Act as a post-sales technical SME for Customer Success Managers (CSM), providing deep product knowledge and technical guidance
- Work closely with AM/CSMs to identify and implement product-based strategies for customer retention, product adoption, and account expansion
- Design and build customized technical solutions and integrations that align with customer goals, enhancing their overall product experience
- Regularly review customer product utilization and engage in strategic discussions to recommend optimizations and encourage adoption of best practices
- Facilitate technical empowerment/upskilling sessions for Customer Success team members to enhance their proficiency in dealing with technical queries
- Foster strong relationships with customers through regular technical consultations, ensuring they leverage the full potential of our product
- Provide your technical expertise to assist in completion of formal customer inquiries such as RFx/Security Questionnaires
Our take
E-learning has become a huge sub-sector in the corporate training market. Driven by a growing trend of remote work and training, the global online e-learning market was approximately $315 billion in 2021 and is forecasted to grow considerably bigger - up to $450 billion by 2026.
Docebo is one of the key players in this industry, its easy-to-use, highly configurable and affordable learning platform has the end-to-end capabilities and critical functionality needed to train internal and external workforces, partners and customers. Bringing a broad range of learning materials together on one platform has created a highly scalable product that has become a market leader over the last decade.
Docebo's client base includes some of the world's biggest companies, such as Amazon, Walmart and Coca-Cola. The company's international expansion strategy has remained its primary focus, building offices worldwide, acquiring companies (such as Skillslive) and completing two successful IPOs.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2015
$3m
SERIES A
Feb 2012
$2.7m
SEED
Total funding: $5.9m
Company values
- Simplicity: Keep it simple, remove barriers and bureaucracy, and adopt a problem-solving mindset
- Accountability: Empower people, own your responsibilities, and be a do-er
- Togetherness: Work ethically, celebrate efforts and accomplishments, and take care of each other
- Curiosity: Explore unconventional ideas, seek new data, and make informed decisions
- Innovation: Experiment and find new ways to do things. Stay optimistic, with an eye towards progress
- Impact: Understand our customers, make their lives better, and make a tangible impact on their business
Company HQ
Fashion District, Toronto, ON
Articles
Leadership
Claudio Erba
(CEO)Former Product Manager for Selpress. Former Board Member VP at Rysto.
Salary benchmarks
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