Senior Technical Support Engineer, CrowdStrike
LogScale
$80-135k
+ Variable/incentive compensation + Equity
AI-native cybersecurity platform
Be an early applicant
AI-native cybersecurity platform
1001+ employees
Be an early applicant
$80-135k
+ Variable/incentive compensation + Equity
1001+ employees
Company mission
CrowdStrike is on a mission to stop breaches. Its purpose is to provide safety and security to some of the world’s largest, most influential companies and, by extension, the billions of people around the world who use their services.
Role
Who you are
- Now we are ready for you: an inspired and attentive Technical Support Engineer with experience providing technical customer support
- 3+ years of experience providing technical customer support in a B2B SaaS company
- Prior experience supporting or working with cloud administration tools, such as Docker, Kafka, and/or Kubernetes
- A demonstrated track record of providing prompt and compassionate customer care, using your well-rounded technical and analytical skills
- Strong written and verbal communication
- A deep love of learning and a passion for solving problems
- Skilled at educating while problem solving
- Deep empathy for technical and non-technical users
- Competence at ticket tracking & handling
- Ability to solve problems using your knowledge of all/some of: Linux systems, command-line navigation & shell scripting, programming languages, logging & orchestration tools
- A demonstrated ability to work independently
- An eye for detail and a hunger to master and/or improve the systems you work with everyday
Desirable
- Regex familiarity
- Distributed data stores (such as Kafka)
- Data shipping services
- Cloud administration
- Directory servers
- Authentication providers
- Ability to work PT hours
What the job involves
- Falcon LogScale (formerly Humio) is changing the way people think about advanced log management and streaming observability to empower DevOps, ITOps, Security and more. We’ve built a curious, driven, passionate team of people that together define how we’ll achieve our vision
- Manage queue & tickets in a timely manner, bringing product/domain knowledge for faster resolution
- Respond to customer emergencies as part of our PagerDuty rotation
- Assist teammates with troubleshooting, serving as a mentor to junior team members
- Developing new troubleshooting techniques & processes
- Contribute to our internal docs and our customer-facing knowledge base
- Work cross-functionally to diagnose/debug operations-related problems for existing customers
- Escalate to and resolve issues with the Tier 3, Product, and Engineering teams
- Assist support leadership in improving the speed and efficacy of our customer operations
Application process
- Expected Close Date of Job Posting is:11-16-2024
Our take
Since CrowdStrike was founded by a trio of former McAfee executives in 2011, it’s grown into a thousands-strong, NASDAQ-listed company. With customers including Verizon, Deloitte, and Goldman Sachs, it’s considered one of the world’s top enterprise cybersecurity vendors along with the likes of Cisco, IBM, and Palo Alto Networks.
One of the reasons behind CrowdStrike's continued success is its ability to keep pace with the evolving tech market, for instance with its Generative AI security analyst that leverages recent developments in AI. Although not immune to the slowdown of the global economy, the company's modular design has given it the upper hand, allowing clients to consolidate their security spend with CrowdStrike instead of selecting packages from multiple vendors at a higher overall cost.
With long-term demand for cybersecurity products growing, and its reputation as strong as ever, CrowdStrike shows no signs of slowing down. It has partnered with Ignition Technology to double down on its UK presence, and continues to be a voice in the wider market through its "Falcon Fund" investment vehicle and position as a founding member of NIST's Artificial Intelligence Safety Institute Consortium (AISIC).
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2018
$200m
SERIES E
Oct 2017
$25m
SERIES D
Total funding: $482.8m
Company benefits
- Competitive Employee Stock Purchase Plan
- Comprehensive Health Benefits
- Parental & Fertility Assistance
- Remote-first culture
- Health & Wellness Programs
- Professional Development
- Executive Coaching & Mentorship
- Offices with stocked kitchens when you need to fuel innovation and collaboration
- Competitive vacation and flexible working arrangements
- 401(k) Plan
Company values
- Automony
- Flexibility
- Trust
Company HQ
Heritage District, Sunnyvale, CA
Articles
Leadership
George Kurtz
(President & CEO)Founded security software company Foundstone in 1999, operating as CEO until McAfee's $90m acquisition in 2004. Spent the next seven years at McAfee in a number of executive roles including SVP of Enterprise and CTO.
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